Concierge - Part Time

Accor Hotels; Brighton; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Concierge to enhance guest experiences. This role is pivotal in creating memorable moments by providing personalized service and addressing guest requests with enthusiasm and professionalism. You'll work in a vibrant environment where teamwork and guest satisfaction are prioritized. Join a diverse team that values growth and offers opportunities for career advancement. Embrace the chance to make a difference in a beautiful setting while enjoying a competitive hourly rate and numerous employee benefits.

Benefits

Employee benefit card offering discounted rates

Learning programs through our Academies

Career development opportunities

Corporate Social Responsibility activities

Qualifications

• Strong organizational skills and ability to adapt to changing conditions.
• Positive, professional attitude with a passion for service.
• Previous guest relations leadership experience preferred.

Responsibilities

• Consistently offer professional, friendly, and engaging service.
• Respond to all emails in a timely and professional manner.
• Anticipate guest needs and provide thoughtful suggestions.

Skills

Organizational Skills

Customer Service

Problem Solving

Communication Skills

Interpersonal Skills

Education

Degree in a related field

Tools

PMS Systems

Microsoft Windows Applications

Job description

Company Description

Breathe deeply, dream wildly, and discover a soulful sanctuary where finding yourself comes naturally. Magic sits around every corner and within every conversation. It enchants through the charm of Los Peñasquitos Canyon and the sunshine of San Diego. It’s where classic meets cool, the fine unwinds into fun and inspiration leads to immersion.

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in nature, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa, and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation, and archery. The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.

Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities. The sky is your limit.
• Hourly Rate of Pay: 21.22/hour USD

Job Description

The Concierge department is the guest experience hub of the resort. The expectations of this role are to offer a friendly, timely, uncomplicated service-oriented responses to any requests, always taking the initiative to go above and beyond. Our goal is to provide guests with a personalized experience curated just for them to ensure a unique and unforgettable experience. We are committed to problem solving, ownership, guest satisfaction, and teamwork and live to our mission of turning Moments into memories for our guests.

• Consistently offer professional, friendly, and engaging service.
• Handle guest concerns and react quickly, logging and notifying proper areas/departments.
• Establish and maintain an effective communication process with all departments, in particular with Front Office, Housekeeping, and F&B, Engineering.
• Respond to all emails in the Concierge inbox as well as your personal inbox in a timely and professional manner adhering to Forbes standards.
• Monitor and respond to guest Kipsu text messages within the Forbes standard time frame (3 mins).
• Respond to all incoming calls using proper telephone etiquette.
• Properly log and detail all guest bookings in ALICE and always provide a printed itinerary upon arrival in compliance with Forbes standards.
• Carefully complete billing procedures daily to ensure revenue is posted for third-party vendors such as transportation, florals, etc.
• Ensure guest attention is the utmost priority during moments of engagement.
• Demonstrate the Fairmont Brand Standards at all times by actively engaging our guests.
• Follow service essentials for front office while performing duties and ensuring guest satisfaction.
• Maintain respectful and professional relationships with third-party vendors, reflecting the hotel’s standards.
• Never say no to a guest request unless it is illegal, immoral, or unsafe; always offer an appropriate alternative.
• Maintain thorough knowledge of hotel offerings and San Diego area attractions.
• Anticipate guest needs and provide thoughtful suggestions and detailed information about hotel activities and local attractions.
• Highlight guest preferences to ensure seamless service.
• Exceed customer expectations and turn moments into memories.
• Uphold Fairmont’s Values of respect, integrity, teamwork, and empowerment.
• Arrive on time, in proper uniform, prepared, and groomed according to standards.
• Follow all FH&R and Forbes standards in guest interactions.
• Display outstanding guest service skills, professional presentation, and communication skills.
• Be knowledgeable about hotel outlets, hours, and activities, conveying this information clearly to guests.
• Remain calm and courteous, focusing on guest needs.
• Maintain organization and actively seek duties during slow periods.
• Work independently and promote safety and security at all times.
• Report suspicious activities and accidents promptly.
• Attend and sign in for all required training sessions.
• Maintain regular attendance and flexible work schedule as needed.
• Support environmental initiatives and handle billing promptly.
• Perform additional duties as assigned by the Director of Guest Experience.

Qualifications

• Strong organizational skills and ability to adapt to changing conditions.
• Positive, professional attitude with a passion for service.
• Previous guest relations leadership experience preferred.
• Experience with PMS systems required.
• Proficiency in Microsoft Windows applications required.
• Degree in a related field is an asset.
• Professional presentation and interpersonal skills.
• Responsible, reliable, and able to work under pressure.
• Team-oriented with a focus on guest needs and courtesy.

Physical Demands

• Frequent standing, walking, and sitting.
• Occasional kneeling, pushing, pulling, lifting, and climbing.

Additional Information

Diversity & Inclusion: We are committed to attracting, recruiting, and promoting diverse talent.

Why work for Accor? We support your growth and learning, making work meaningful. Join us to explore limitless possibilities in hospitality. Discover more at https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS