Head Concierge (Hotel Franchised)

Accor Hotels; Brighton; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exceptional luxury retreat is seeking passionate individuals to join their team in providing outstanding customer service. In this role, you will ensure high standards are met while developing a thorough knowledge of operations. You will create memorable experiences for guests and be part of a supportive community that values your contributions. With opportunities for personal growth and a benefits program that enhances your lifestyle, this is a chance to thrive in a dynamic environment where creativity and service excellence are celebrated.

Benefits

Preferential hotel rates

Exclusive discounts with partners

Personalized experiences for guests

Qualifications

• Experience in luxury and upscale segments is an advantage.
• Ability to maintain efficiency and passion for hotel operations.

Responsibilities

• Ensure high standards of customer service and operational procedures.
• Maintain effective relations with guests to ensure repeat business.

Skills

Interpersonal Skills

Creativity

Product Knowledge

Passion for Hotel Operations

Job description

Company Description

Welcome to South Palms Resort and Spa Panglao-MGallery, where Bohol’s natural beauty, rich heritage, and warm hospitality come together in a truly exceptional luxury retreat. As the first MGallery resort in the Philippines, we offer a refined yet authentic island experience, inviting you to unwind, explore, and reconnect.

Wake up to stunning ocean views, savor the finest local and international flavors, and immerse yourself in cultural and wellness experiences designed to inspire and rejuvenate. From hands-on activities at South Farms, where nature and tradition thrive, to tranquil spa treatments and unforgettable beachfront dining, every moment is crafted with care.

At South Palms Resort and Spa Panglao, we bring Bohol’s spirit to life through thoughtful experiences and genuine hospitality. Your story begins here.

Job Description

To ensure and maintain a consistent high standard of customer service as well as to develop a thorough knowledge of all operation procedures in the Rooms Division similarly in the other departments of the Resort. Maintains effective relations with the guests to ensure repeat business and works closely with the other departments of the resort.

Qualifications

• Experience of working in a luxury and upscale segment is an advantage.
• Good interpersonal skills with the ability to communicate to all levels.
• A combination of creativity and strong product knowledge.
• Ability to maintain efficient and passion for hotel operations.
• Role model in for the Accor Values and Heartist Culture.

Additional Information

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

When you become one of our Heartists, you will also be a member of the Accor group with all the benefits that brings. The ALL Heartists program is the benefits program dedicated to Accor Heartists. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping…).