Compliance Monitoring Officer

Sanderson Recruitment Plc; Bridgwater; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading recruitment agency is seeking a Compliance Monitoring Officer based in Bridgwater, UK. The role involves ensuring compliance with regulatory controls, conducting reviews, and engaging with stakeholders. Candidates should have strong influencing skills and a solid understanding of FCA requirements, along with presentation skills and experience in Life and Pensions. This position offers career development opportunities and a diverse, inclusive workplace culture.

Benefits

33 days including Bank Holidays

Annual discretionary bonus scheme

Cycle to Work Scheme

Contributory pension scheme

Wellbeing programme

Qualifications

• 3+ years of experience in a monitoring or business support role in Life and Pensions.
• Good understanding of the regulated environment including FCA, DPA, and AML regulations.
• Ability to make clear presentations and communicate effectively.

Responsibilities

• Undertake Compliance Monitoring assignments with minimal supervision.
• Agree cost-effective remedial actions with colleagues.
• Track and report progress on remedial actions.
• Develop effective communication networks with stakeholders.
• Enhance Compliance Monitoring methodology.

Skills

Understanding of FCA requirements

Strong influencing skills

Proficiency in MS Office

Communication skills

Problem-solving skills

Job description

Compliance Monitoring Officer

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role

Your responsibility as a Compliance Monitoring Officer role is to provide internal and external stakeholders with an objective view of the effectiveness of regulatory controls across the business by undertaking aspects of the Compliance Monitoring Plan. You will carry out allocated reviews on Diligenta's compliance with regulatory requirements, including Conduct Risk and the achievement of TCF‑compliant customer outcomes. The role will require regular travel within the UK and possible travel to India.

Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ("Death in Service") & Group Income Protection

What you'll be doing

• Undertaking allocated Compliance Monitoring assignments with minimal supervision, to required timescales and quality, and in accordance with Diligenta's Compliance Monitoring Methodology.
• Agreeing appropriate and cost-effective remedial actions with colleagues to address findings and meet regulatory obligations and TCF‑compliant customer outcomes.
• Tracking and reporting progress on remedial actions.
• Undertaking projects and ad hoc activity as required by the Compliance Monitoring Manager.
• Establishing and developing effective communication networks and working relationships with key internal and external stakeholders.
• Contributing ideas and experience to enhance the Compliance Monitoring methodology and professional working practices.
• Acting as an effective ambassador for the function and promoting a positive image of Compliance within Diligenta and with clients.
• Demonstrating an understanding of conduct risk and compliance with TCF and Consumer Duty principles.

What we're looking for

• A good understanding of the regulated environment, including FCA requirements (particularly Conduct Risk and Consumer Duty), DPA, AML and other regulations relating to UK Life and Pensions business such as HMRC and tPR
• Strong understanding of the business and its stakeholders, knowing what needs to be escalated and building effective relationships to support joint responsibility for regulatory compliance risk
• Strong influencing skills, using persuasion and forming alliances to build support for the right ideas and solutions
• Skill in linking information, knowledge and experience to fully understand events, problems or issues, and in identifying different ways of solving a problem before making a decision.
• Confidence in promoting assurance and inspiring trust that regulatory risks are being proactively identified, managed effectively and escalated as appropriate, while setting priorities and targets that support Compliance and the wider organisation
• Clear and concise presentation skills, proficiency in MS Office, and experience in a monitoring or business support role in Life and Pensions (around three years)

Reasonable Adjustments

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.