Compliance Monitoring Manager | S3 | Monitoring & Testing, Non-Financial Risk | Glasgow or Milt[...]

Santander Group; Milton Keynes; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution is seeking a Compliance Monitoring Manager to oversee compliance reviews and manage risks. This role involves leading a team, assessing regulatory compliance, and producing detailed reports to ensure customer protection. Candidates should have strong analytical skills, knowledge of UK regulatory requirements, and experience in the banking sector. The organization offers competitive rewards, wellbeing support, and growth opportunities within a hybrid working environment.

Benefits

Competitive rewards

Wellbeing support

Volunteering opportunities

Global growth opportunities

Qualifications

• Proven ability to lead end-to-end risk-based compliance reviews focusing on non-financial conduct and regulatory risks.
• Excellent understanding of UK regulatory requirements, including Consumer Duty and FCA Handbook.
• In-depth knowledge of compliance methodologies and risk management frameworks.

Responsibilities

• Leading the planning and execution of compliance monitoring reviews.
• Managing review teams, ensuring accountability for testing and reporting.
• Producing high-quality reports to communicate findings to stakeholders.

Skills

Analytical skills

Written communication

Interpersonal skills

Problem-solving skills

Education

ICA Diploma or similar

Job description

Santander UK is looking for a Compliance Monitoring Manager based out of Glasgow or Milton Keynes. The Compliance & Non-Financial Risk ("CNFR") function has a key role in helping Santander UK to manage and minimise its exposure to conduct and regulatory risk. The role of the Compliance Monitoring & Testing team is to help the business in ensuring that they protect the best interests of our customers, that they maintain a high level of integrity in complying with the requirements of the FCA or other regulators, whilst remaining commercial. The Monitoring and Testing Manager will be responsible for leading the design and execution of Compliance Monitoring (CM) reviews which assess and provide assurance over the effectiveness of the bank's systems and controls in delivering good customer outcomes and managing non-financial conduct and regulatory risks across retail, business and corporate banking. We're shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

Responsibilities

• Leading the planning and execution of CM to assess the effectiveness of the bank's systems and controls to deliver good customer outcomes and manage non-financial conduct and regulatory risks.
• Managing review teams, ensuring full accountability for scoping, testing, and reporting, considering FCA and other consumer-focused regulatory requirements.
• Recommending and overseeing the execution of appropriate and timely actions to enhance control frameworks and improve customer outcomes.
• Producing high-quality reports which communicate findings, risks and recommendations to stakeholders at all levels of the organisation.
• Utilising effective stakeholder management and leadership, including formal stakeholder engagement and management at all levels of the business.
• Supporting the development and ongoing maintenance of the risk-based Compliance Monitoring Plan and associated methodology.

Qualifications

• Proven ability to lead end-to-end risk-based compliance reviews focusing on non-financial conduct and regulatory risks, including planning, testing and reporting.
• In-depth knowledge of conduct and regulatory risk assurance methodologies, risk management frameworks and control environments across retail banking, consumer credit, investments, as well as business and corporate banking.
• Excellent understanding of UK regulatory requirements, including Consumer Duty, FCA Handbook (including COBS, MCOB, ICOBS, BCOBS, PROD, DISP) and other consumer-focused regulatory requirements.
• Well-developed analytical and problem-solving skills, with the ability to evaluate and communicate complex issues.

Nice to Have

• Excellent written and verbal communication skills, with the ability to present findings clearly to stakeholders.
• Well-developed interpersonal and influencing skills, enabling effective collaboration across teams and functions at a senior level.
• A pro-active, detail-oriented approach to work, ensuring accuracy and thoroughness in assessments.
• Excellent project and time management skills, effective at prioritising and leading others., ICA Diploma or similar (Preferred but not essential)

Benefits

• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work - we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
• Support for every life stage - from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
• Global growth opportunities to shape your career, learn new skills and explore what's possible across our international network.

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible.

This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay. It's about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive - personally and professionally.

Equality and Diversity

At Santander, we're proud to be an inclusive organisation that provides equal opportunities for everyone - regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that's accessible, fair and welcoming for all candidates. We want our people to thrive - at work and at home - while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).