Compliance Manager

Prince of Wales Medical Centre; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A healthcare provider in London is looking for a Compliance Manager to oversee HR functions and ensure compliance with regulatory standards. The successful candidate will need to have experience dealing with compliance and enjoy meticulous work that requires excellent organisational skills. Responsibilities include managing recruitment, staff training, and ensuring adherence to CQC standards. This is a critical role meant for a detail-oriented individual in a dynamic health practice.

Qualifications

• Experience dealing with compliance and mandatory regulations.
• Familiarity with CQC regulations and standards.
• Experience and knowledge of HR functions.

Responsibilities

• Manage HR functions including recruitment and training.
• Ensure compliance with QCC and handle mandatory submissions.
• Coordinate staff training and maintain documentation.

Skills

Compliance knowledge

HR functions

Attention to detail

Organisational skills

Education

Good standard of education

Tools

Clarity TeamNet

Job description

Job summary

We are looking for a Compliance Manager to support the areas of regulatory compliance within the practice. This is a varied role which requires excellent organisation skills. Attention to detail with a high level of accuracy is essential, as is the ability to prioritise effectively and meet deadlines. We are ideally looking for a candidate who has experience of working in general practice or has knowledge of CQC standards and requirements.

Main duties of the job

Working closely with the Business Manager, this newly created role will be responsible for HR functions, contractual documentation and co-ordinating staff training, ensuring CQC compliance, completion of mandatory submissions, complaint management, SEA management, liaising with ICB/PCN, PPG management. They will review and maintain a database/intranet (Clarity TeamNet) and ensure robust record keeping in all areas.

About us

We have 2 GP partners and a full complement of clinical and non-clinical staff, providing care to a patient population of 8,500. We operate from modern purpose-built premises with excellent transport links.

Job description

Job responsibilities

HR

• HR functions for all employed staff, including recruitment, employment checks, performance management, retirement, leave entitlement, appraisals etc.
• Issuing of offer letters and contracts for staff under the direction of the Business Manager
• Ensure HR records are maintained for all staff, including DBS checks, contracts, absenteeism and training records
• Implement mandatory and personal development training
• Implement induction training for new staff
• Arrange and conduct where appropriate appraisals for all admin and clinical staff
• Support and mentor staff, both as individuals and as team members
• Keep abreast of changes in employment legislation
• Maintain up-to-date HR documentation (including job descriptions, employment contracts, DBS checks and employment policies)
• Ensure Teamnet staff records including HR Checks, immunisations and staff training are up to date

Organisational

• Maintain Clarity Teamnet with agreed process (complaints, significant events etc).
• Manage the complaints process
• Manage the significant event process
• Management of Non-Clinical CAS Alerts
• Ensure clinical CAS alerts are processed in a timely manner
• Liaise with the PPG in conjunction with the Operations Manager
• Management of NHS.uk, Google reviews and any other review platform
• Organise staff and patient surveys and review GPPS results
• Ensure all mandatory declarations are completed and submitted on time (eDEC, annual complaints return, NWRS, etc)
• Manage and process communications from NHSE, the ICB and other stakeholders
• Production of best practice admin audits

CQC

• Ensure compliance with all aspects of CQC
• Liaise with team members ensuring departmental responsibilities with regards to CQC are completed (prescribing, IPC, etc).
• Ensure CQC searches are run regularly and acted on.
• Keep up to date with CQC assessment criteria and any other regulatory requirements

Person Specification

Qualifications

Essential

• Good standard of education and English language, written and verbal.

Experience

Essential

• Experience of dealing with compliance and mandatory regulations
• Experience of dealing with CQC regulations and standards
• Experience and knowledge of HR functions

Desirable

• Experience of working in general practice, NHS or healthcare setting
• Experience of using Teamnet or an employee intranet/database

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name
Prince of Wales Medical Centre

Address
52 Prince Of Wales Road
London
NW5 3LN

Employer's website