Compliance & Assurance Manager

Healthcare Research Worldwide; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading market research firm in the UK is seeking an individual for a pivotal role focused on client relationship management and regulatory compliance. You will manage client expectations, ensure supplier quality, and lead ISO accreditation efforts. A degree and experience in compliance within the pharmaceutical industry are essential. This position offers flexibility in work hours and a range of benefits.

Benefits

Flexible working hours

Employee Assistance Programme

Competitive holiday allowance

Mentoring scheme

Qualifications

• Proven experience in compliance, audit, or regulatory affairs.
• Strong understanding of the pharmaceutical industry and its regulatory frameworks.
• Meticulous attention to detail and accuracy in documentation.

Responsibilities

• Manage client relationships and ensure contract compliance.
• Conduct supplier vetting and annual audits.
• Lead internal ISO accreditation efforts.
• Ensure data protection and privacy compliance.

Skills

Cross-functional collaboration

Process improvement

Regulatory precision

Exceptional organizational skills

Outstanding communication skills

Education

Degree-level education in relevant field

Job description

Our Company

If you take pride in making a difference and want to be part of an award-winning global market research team, then look no further! HRW are dynamic and passionate in their delivery of scientifically grounded and powerful insights to our Pharmaceutical and Healthcare clients. With our continuous quest to get beneath the surface and truly understand people's behaviour and the decisions they make, HRW "access reality".

The Role

This broad and impactful role is at the heart of our operational integrity.

Responsibilities

• Client Relationship Management: Review contracts with clients and suppliers to ensure clarity and compliance. Advise on service delivery terms, rights, and responsibilities between HRW and clients.
• Supplier Selection & Quality Assurance: Learn and apply the company's Due Diligence process. Assist in supplier vetting and support annual supplier audits.
• Client-Specific Support: Become an expert in specific client requirements. Collaborate with Research and Field teams to ensure compliance. Train colleagues and monitor project execution to meet client expectations.
• Quality Control & Problem Resolution: Maintain a database of queries and investigations. Conduct root-cause analysis and implement corrective actions. Collaborate to refine and improve internal processes.
• ISO & Quality Standards Leadership: Lead the company's annual ISO accreditation efforts. Serve as the internal expert on ISO 9001 and ISO 20252 standards.
• Data Protection & Privacy Compliance: Develop expertise in data protection laws relevant to pharmaceutical market research. Review and approve documentation to ensure legal and regulatory compliance.

Requirements

This role is designed for an individual who thrives on cross-functional collaboration, process improvement and regulatory precision.

• Degree-level education with proven experience in compliance, audit, or regulatory affairs
• Strong understanding of the pharmaceutical industry, including its regulatory and ethical frameworks
• Exceptional organisational and time management skills, with the ability to manage multiple priorities effectively
• Meticulous attention to detail, ensuring accuracy and consistency across all documentation and processes
• Outstanding communication skills, both written and verbal, to engage confidently with internal teams and external stakeholders
• Passion for process excellence, with a proactive mindset toward improving systems and ensuring regulatory alignment
• Genuine interest in healthcare, and a commitment to supporting ethical, high-quality research practices

This role can be part-time or full-time, with a flexible schedule to suit your lifestyle. We value experience and expertise, and we're open to shaping the role around the right candidate.

Benefits

• 4pm finishes on a Friday
• Flexible working hours and home working permitted (subject to business requirements)
• Regular company off-site meetings, socials and training days
• Social events including breakfasts, lunches and drinks
• Access to a discount portal providing hundreds of discounts for popular products and services
• Employee Assistance Programme
• Competitive holiday/vacation allowance
• Mentoring scheme
• Rest time scheme
• You days for meaningful life events and/or religious celebrations or community belonging