Complaints Advisor - 10th November 2025

Monzo; London; Remote; GBP 24,000 - 30,000; Full time

Job summary

A progressive banking service is looking for a tenured FCA-regulated Complaints Adviser in London. The role requires supporting customers through phone, chat, and email, ensuring excellent service while addressing complaints. Successful candidates will have comprehensive experience in the FCA regulatory environment. The position offers a salary of £24,750 to £29,625 plus benefits, with remote work options available.

Benefits

Competitive salary

Benefits package

Qualifications

• Tenured FCA-regulated Complaints Adviser with experience in sending final written responses.
• Proficient in handling customer inquiries through various channels.

Responsibilities

• Respond to customer complaints via phone, in-app chat, and social media.
• Provide excellent customer service and support.

Skills

FCA regulatory knowledge

Customer service experience

Communication skills

Job description

Overview

We’re on a mission to make money work for everyone. We’re moving away from traditional banking complexity with Monzo, backed by our coral cards, get-paid-early feature, financial education on social media, and award-winning customer service. We’re not about selling products—we want to solve problems and change lives through Monzo.

Remote, UK | £24,750 - £29,625 (depending on observed and evidenced performance in the interview) + Benefits

Please note: the essential criteria when applying for this role is that you are a tenured FCA-regulated Complaints Adviser with extensive experience of sending final written responses. Without this experience, your application will not be progressed.

Customer experience is at the heart of everything we do at Monzo. The role as an Adviser involves speaking to customers on the telephone as well as through in-app chat, social media platforms and email.