Complaints Administrator

Daniel Owen Ltd; City Of London; On-site; GBP 30,000; Full time

Job summary

A leading UK construction firm is seeking a Complaints Administrator based in Whitechapel and Bromley. The role entails providing administrative support, managing complaints, and ensuring clear communication with clients and engineers. Candidates should possess strong organizational and problem-solving skills, along with proficiency in Microsoft Excel, Word, and Outlook. This is a full-time position of 42.5 hours per week, offering a salary of £30,000 per annum.

Qualifications

• Experience in an administrative role.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Proficiency in Microsoft applications.

Responsibilities

• Support the PPM Supervisor by raising PPM tasks and following up on related works.
• Handle all paperwork from engineers that require scanning or laminating.
• Transfer and maintain accurate information across relevant systems.
• Manage complaints, ensuring all associated tasks are completed.

Skills

Administrative experience

Organizational skills

Microsoft Excel

Communication skills

Attention to detail

Problem-solving skills

Time management

Tools

Microsoft Outlook

Microsoft Word

Job description

Complaints Administrator

42.5 hours per week

30K per annum

Based out of Whitechapel and Bromley

Key Responsibilities

• Support the PPM Supervisor by raising PPM tasks & follow on works while updating work notes accordingly.
• Handle all paperwork from engineers which may need scanning or laminating for physical logs. This includes health and safety tick sheets or certificates.
• Transfer and maintain accurate information across relevant client and company systems.
• Handle complaints, ensuring all associated tasks are carried out (logging, drafting responses, updating systems, correspondence, liaising with team to book complaints work in, speak with residents/clients, escalation where needed).
• Issue and coordinate letter drops for planned works or shutdowns including missed appointment vouchers.
• Provide professional communication with clients, tenants, and engineers, ensuring clear updates and resolutions.
• Provide additional administrative support to the contract team as required.

Key skills and experience required

• Experience in an administrative role
• Strong organizational skills with the ability to manage multiple tasks and deadlines
• Proficiency in Microsoft (Excel, Word, Outlook)
• Excellent communication skills, both written and verbal
• High attention to detail and accuracy in all administrative processes
• Proactive and solution focused with a positive attitude
• Strong problem-solving skills and ability to work under pressure
• Excellent time management and prioritization skills