Compassionate Veterinary Receptionist: Client Care Pro

Medivet; Enfield; On-site; GBP 22,557 - 30,568; Full time

Benefits offered by this job

Health Cash Plan

Counselling support

Life Assurance 3x salary

Job summary

Medivet in Enfield is seeking a Client Care Assistant (Veterinary Receptionist) to be the first point of contact for clients, on the phone and in person. This full-time role is 40 hours per week, Monday to Friday, with one weekend in five and TOIL.

Salary is £26,538.48 per annum, plus a 6% premium pay enhancement. You will deliver welcoming, compassionate care and excellent client service while supporting a busy veterinary practice.

Qualifications

• Excellent client-facing reception skills and calm under pressure.
• Numeracy skills and experience with online appointment systems.
• Team player with willingness to learn; veterinary receptionist experience desirable.

Responsibilities

• Carry out reception duties, greeting clients on arrival and updating records.
• Triage the impact of emergency appointments, contacting clients and rearranging as needed.
• Manage the practice diary to ensure appointment availability is optimised to team skillset.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for clients to book online.
• Process any repeat prescription order requests.
• Work collaboratively within a supportive team.

Skills

Client-facing

Reception skills

Numeracy

Appointment booking

Job description

Medivet in Enfield is seeking a Client Care Assistant (Veterinary Receptionist) to be the first point of contact for clients, on the phone and in person. This full-time role is 40 hours per week, Monday to Friday, with one weekend in five and TOIL.

Salary is £26,538.48 per annum, plus a 6% premium pay enhancement. You will deliver welcoming, compassionate care and excellent client service while supporting a busy veterinary practice.