Admin Assistant - 24 hours (6m FTC)

British Pregnancy Advisory Service (bpas); Birmingham; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

34 days annual leave (including bank-h

Life assurance at 3 salary

Defined contribution pension scheme

GP 24/7 access

MyMindPal mental fitness app

Online discounts

Discounted gym membership

Family-friendly policies

Job summary

British Pregnancy Advisory Service (BPAS) in Birmingham Central is seeking an experienced Admin Assistant for 24 hours per week (Mondays, Tuesdays and Thursdays). You will handle telephone queries, manage appointment lists, and manage clerical tasks to support BPAS services.

The role is a 6-month fixed-term contract with benefits such as leave, pensions, and wellbeing support. You will work as part of a friendly team ensuring clients feel supported and informed.

Qualifications

• Experience in an office environment and administration duties.
• Excellent communication with internal and external parties.
• Friendly and positive attitude when interacting with clients and colleagues.

Responsibilities

• Answer and direct telephone queries, liaising with internal and external colleagues as necessary.
• Accurately check or complete BPAS and legal paperwork, ensuring documentation for the client's episode of care.
• Monitor, edit and amend appointment lists using BPAS booking system, inform clients of changes.
• Assist in monitoring, control and ordering of stock, sort and distribute mail, prepare and despatch reports.

Job description

Do you enjoy working within a busy office or reception environment, where no two days are the same?, We are looking for an experienced Admin Assistant to come and join our unit in Birmingham Central for 24 hours per week on Mondays, Tuesdays and Thursdays. A detailed shift pattern and salary information can be found in the further information section below. You'll work as part of the team in carrying out administration tasks in an efficient and friendly manner ensuring that clients feel accepted, supported, and confident about BPAS services.

• Please note, this role is on a 6 month fixed term contract
• Answer and direct telephone queries, liaising with both internal and external colleagues, as necessary.
• Accurately check or complete BPAS and legal paperwork, ensuring all relevant documentation is available for the clients episode of care.
• Monitor, edit and amend appointment list, using as appropriate BPAS booking system, informing clients if changes to their appointment become necessary.
• Assist in the monitoring, control and ordering of stock, sort and distribute incoming mail and prepare and despatch statistical information and reports.
• Experience of dealing face to face with patients who may be upset, within a care environment.
• Knowledge of clerical procedures including checking documentation, telephone, and reception duties.
• Good attention to detail, supportive towards colleagues and clients and is an effective team player.

You will have proven experience of working within an office environment, where you've carried out administration duties. You will be an excellent communicator both internally and externally and will demonstrate a friendly and positive attitude when interacting with clients, colleagues, and external parties.

The British Pregnancy Advisory Service (BPAS) is the UK's largest independent reproductive healthcare charity, providing evidence-based, not-for-profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country.

34 days annual leave (including bank holidays)

• Life assurance at 3 salary
• Defined contribution pension scheme
• Access to GP 24/7, 365 days a year
• MyMindPal mental fitness app and 24/7 counselling support
• Online discounts, discounted gym membership, and other lifestyle benefits
• Family-friendly policies to support work-life balance