Band 3 Clinical Services Administrator - Bristol

Avon and Wiltshire Mental Health Partnership NHS Trust; West of England; On-site; GBP 22,000 - 26,000; Full time

Job summary

Avon and Wiltshire Mental Health Partnership NHS Trust is seeking a proactive administrative professional to support a multi-disciplinary team across Bristol, North Somerset and South Gloucestershire. You will provide comprehensive admin services, handle diaries, input data into RiO and maintain databases, ensuring timely, accurate information and excellent service delivery.

Strong interpersonal skills, a good telephone manner and proficiency with Word and databases are essential.

Qualifications

• Excellent interpersonal and communication skills.
• Experience providing administrative support in a team environment.
• Proficient with RiO, Microsoft Word and databases.
• Ability to manage multiple tasks with tight deadlines.
• Awareness of autism spectrum conditions desirable.

Responsibilities

• Provide comprehensive administrative support to the team.
• Manage diaries, appointment scheduling and meetings.
• Input accurate data into the RiO system and maintain records.
• Produce audit information and high-quality work under tight timescales.
• Communicate with external agencies and the public with tact and empathy.

Skills

Interpersonal skills

Telephone manner

WP/IT skills

Teamwork

Independent working

Tools

RiO

Microsoft Word

Databases

Job description

We are looking for a highly motivated and enthusiastic person to support the team manager both in the running of an exciting specialist team and the development of this team across Bristol, North Somerset and South Gloucestershire.

The post holder will provide a comprehensive administrative service to the teams. You should have excellent interpersonal skills, a good telephone manner, WP/IT skills and the ability to work both on your own and as part of a team. In addition, you should have relevant office experience, a sound knowledge of Microsoft Word processing, good knowledge of databases and a working knowledge of RiO

The post-holder will contribute to the collation of audit information and will have a proven track record of being able to produce high quality work within tight timescales

Experience of working in a similar role and an awareness of autism spectrum conditions would be desirable.

Right to Work in the UK This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the legal right to work in the UK at the time of application, as the organisation is unable to support sponsorship for this post.

Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tact and empathy, where there may be barriers to understanding and/or communication.

Provide and receive information, including dealing with enquiries from external agencies and the public. This may include sensitive information.

Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective. Facilitating the administration processes for team meetings etc.

To be able to manage both telephone and face-to-face contacts with distressed service users in a supportive and empathetic manner.

Exercise judgement when dealing with patient enquiries, analyse and resolve non-clinical patient problems including resolving conflicting diary appointments or schedules, clinics, meetings etc. Escalating issues to the Lead Clinical Services Administrator as appropriate.

Type correspondence/e-mails as required, deal with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto the RiO system.

Ensure that all mandatory training courses are up to date.

We are the lead provider of healthcare for people with serious mental illness, learning disabilities and autism across Bath and North East Somerset (BaNES), Swindon and Wiltshire, and Bristol, North Somerset and South Gloucestershire.

We aim to provide High Quality, Compassionate Care everywhere, every day. This means our services will be safe, clinically effective and provide a positive all round experience for our patients, families and carers. And we believe passionately in treating everyone with kindness, respect and empathy.

Key to this is providing a supportive and safe environment for our 4,000 staff where we all feel welcome and able to do the best we can for those we support. Our staff and teams work incredibly hard delivering services across more than 90 locations, covering 2,200miles, to more than 1.8million people.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

For further details / informal visits contact: Name: Karen Ashurst Job title: Lead Clinical Services Administrator Email address: [e-mail] Telephone number: 01275 796367

Karen is available Weds - Fri 9am-5pm for a chat or to arrange a visit to the service

Alternatively, contact Debbie Soni, Lead clinical services administrator Mon - Weds 9am - 5pm

01275 796367