Compassionate Pensions Customer Advisor

LV= Life & Pensions; Blackhill; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

26 days holiday

Holiday purchase/sell up to 5 days

Annual bonus scheme

Cycle to work

Pension with employer match 14%

Discount on life products

On-site parking

Coffee lounge

Tea & coffee facilities

Book-swap scheme

Mental Health first aiders & 24h EAP

Job summary

LV= Life and Pensions in Bournemouth is seeking a Customer Service Representative to join our Reconnections team on a permanent basis, with a nine-month fixed-term contract in our Protection Existing Business team. The role focuses on compassionate customer care, handling calls and emails from policyholders and supporting them through challenging times.

You will train in our systems, work in a hybrid setup with on-site presence required after an initial training period, and contribute to a

Qualifications

• Experience of providing outstanding customer service in retail, hospitality, or healthcare.
• Team player who enjoys working with others.
• Compassionate and caring.
• Strong communication skills and a real talent for making customers feel special.
• Excellent multitasking and problem-solving abilities.
• Good with words and numbers; pays close attention to detail.
• Respectful and courteous to colleagues.

Responsibilities

• Maintain contact with customers predominantly via telephone or email.
• Handle calls and emails from customers making claims on existing policies.
• Provide care and support to customers during challenging points in their lives.

Skills

Customer service

Team player

Compassionate

Communication skills

Multitasking

Initiative

Attention to detail

Job description

LV= Life and Pensions in Bournemouth is seeking a Customer Service Representative to join our Reconnections team on a permanent basis, with a nine-month fixed-term contract in our Protection Existing Business team. The role focuses on compassionate customer care, handling calls and emails from policyholders and supporting them through challenging times.

You will train in our systems, work in a hybrid setup with on-site presence required after an initial training period, and contribute to a