Compassionate Customer Advisor (Hybrid)

LV= Life & Pensions; Turners Puddle; Hybrid; GBP 20,000 - 28,000; Full time

Benefits offered by this job

26 days' holiday

Buy/sell up to five days holiday

Annual bonus scheme

Cycle to work scheme

Pension with employer contribution up

Discount on LV= life products

Free parking on-site

Coffee lounge

Tea and coffee facilities

Book-swap scheme

On-site mental health support

Job summary

LV= Life & Pensions is seeking a Customer Service Representative to join our Reconnections team on a permanent basis, with a 9-month fixed-term option in Protection Existing Business. The role requires hybrid working, with in-office presence in Bournemouth after an initial training period.

You will manage customer inquiries mainly by phone or email, delivering compassionate service to policyholders during life events and claims while upholding our caring culture.

Qualifications

• Experience delivering outstanding customer service across channels.
• Comfort with telephone and email communications.
• Empathetic and able to support customers through challenging times.
• Excellent written and verbal communication.

Responsibilities

• Provide outstanding customer service on calls or emails.
• Collaborate with colleagues as part of a team.
• Show compassion and care to customers.
• Communicate clearly and help customers feel valued.
• Demonstrate initiative to solve problems and find solutions.
• Pay close attention to detail in all dealings.
• Be courteous and respectful to colleagues and customers.

Skills

Customer service experience

Team player

Compassionate and caring

Communication skills

Multi-tasking

Problem solving

Attention to detail

Respectful and courteous

Job description

LV= Life & Pensions is seeking a Customer Service Representative to join our Reconnections team on a permanent basis, with a 9-month fixed-term option in Protection Existing Business. The role requires hybrid working, with in-office presence in Bournemouth after an initial training period.

You will manage customer inquiries mainly by phone or email, delivering compassionate service to policyholders during life events and claims while upholding our caring culture.