Compassionate Customer Care Specialist - Hybrid

LV= Life & Pensions; West Tytherley; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

26 days' holiday

Annual bonus scheme

Pension with company match (up to 14%)

Cycle to work

Discount on life products

Free parking on-site

Coffee lounge

Tea and coffee facilities

Book-swap scheme

Employee EAP helpline

Job summary

LV= Life & Pensions in Bournemouth is seeking a Customer Service Representative for a permanent role in Reconnections and a 9-month fixed-term contract in Protection Existing Business. You will support customers by phone or email, handling claims with care and delivering high-quality service.

You will join a supportive team with training and development, enjoying a hybrid working model and a competitive benefits package while contributing to a culture that values inclusion and wellbeing.

Qualifications

• Experience delivering outstanding customer service across sectors (retail, hospitality, healthcare).
• Ability to work well in a team and communicate clearly with customers.
• Demonstrates compassion and care when assisting customers, including sensitive situations.
• Strong verbal and written communication skills; ability to make customers feel valued.
• Capable of multi-tasking and managing several tasks with high accuracy.
• Proactive mindset, able to use initiative to resolve issues for customers.
• Good command of language and numerical detail; accuracy in handling information.
• Professional and courteous interactions with colleagues and customers.

Responsibilities

• Provide exceptional customer service via phone or email.
• Support customers in claims and policy-related inquiries with empathy.
• Collaborate with team members to meet service levels and quality targets.
• Maintain accurate records of customer interactions and outcomes.
• Identify opportunities to improve customer experience and suggest solutions.
• Handle sensitive or challenging conversations with care and professionalism.
• Communicate clearly and effectively with customers to resolve issues.
• Contribute to a positive and inclusive team environment.

Skills

Outstanding customer service

Team player

Compassionate and caring

Strong communication

Multi-tasking

Initiative and problem solving

Attention to detail (words and numbers

Respectful and supportive

Job description

LV= Life & Pensions in Bournemouth is seeking a Customer Service Representative for a permanent role in Reconnections and a 9-month fixed-term contract in Protection Existing Business. You will support customers by phone or email, handling claims with care and delivering high-quality service.

You will join a supportive team with training and development, enjoying a hybrid working model and a competitive benefits package while contributing to a culture that values inclusion and wellbeing.