Compassionate Customer Advocate (Hybrid)

LV= Life & Pensions; Corfe Mullen; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

26 days holiday

Buy/sell up to five days

Annual bonus scheme

Cycle to work

Pension match up to 14%

Life product discounts

Free parking on-site

Coffee lounge

Tea and coffee facilities

Book swap scheme

Mental Health support

Job summary

LV= Life & Pensions in Bournemouth is hiring a Customer Service Representative for our Reconnections team and a 9-month Fixed Term Contract in Protection Existing Business. The role focuses on maintaining contact with customers mainly by phone or email, supporting those navigating claims and policy questions, and delivering care during challenging times.

You will receive training, work with a supportive team, and contribute to a values-driven culture.

Qualifications

• Experience delivering excellent customer service across sectors (retail, hospitality, healthcare).
• Ability to work in a team and with colleagues across functions.
• Empathy and caring approach when supporting customers through challenging times.
• Excellent verbal and written communication with customers in a friendly manner.
• Strong multitasking and organisational skills.
• Proactive mindset to identify issues and create solutions for customers.
• Attention to detail in both communication and data handling.
• Respectful, patient, and courteous in all interactions.

Responsibilities

• Provide outstanding customer service via phone or email.
• Engage with customers who are making claims on existing policies.
• Work as part of a busy team and support colleagues as needed.
• Communicate clearly to ensure customers feel valued and understood.
• Manage multiple inquiries efficiently while maintaining quality.
• Use initiative to resolve issues and improve customer experience.
• Demonstrate careful handling of information and accurate record-keeping.
• Be respectful and supportive to all new colleagues.

Skills

Outstanding customer service

Team player

Compassionate

Strong communication

Multitasking

Problem solving

Attention to detail (words & numbers)

Respectful and courteous

Job description

LV= Life & Pensions in Bournemouth is hiring a Customer Service Representative for our Reconnections team and a 9-month Fixed Term Contract in Protection Existing Business. The role focuses on maintaining contact with customers mainly by phone or email, supporting those navigating claims and policy questions, and delivering care during challenging times.

You will receive training, work with a supportive team, and contribute to a values-driven culture.