Hybrid Customer Service Advisor (Compassionate Support)

LV= Life & Pensions; Test Valley; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

26 days holiday

Annual bonus

Cycle to work

Pension matching

Employee discounts

Free parking

Coffee lounge

Book swap

Mental health support

Flexible benefits

Job summary

LV= Life and Pensions is recruiting a Customer Service Representative to join the Reconnections team on a permanent basis, with a 9‑month fixed‑term contract in Protection Existing Business. The role is based in Bournemouth with hybrid working after an initial training period of six months, and a competitive salary and benefits package.

You will support customers mainly by phone or email, providing care and clear communication during what can be difficult times, while you learn systems and

Qualifications

• Have experience of providing outstanding customer service, whether that’s in retail, hospitality, or perhaps healthcare.
• Be a team player who enjoys working with others.
• Be compassionate and caring.
• Have great communication skills and a real talent for making customers feel special.
• Be a fantastic multi-tasker.
• Be able to use your initiative to solve problems and create solutions that delight our customers.
• Be good with words and numbers, and pay strong attention to detail.
• Be supportive, respectful, and courteous to all your new colleagues.

Responsibilities

• Have experience of providing outstanding customer service, whether that’s in retail, hospitality, or perhaps healthcare.
• Be a team player who enjoys working with others.
• Be compassionate and caring.
• Have great communication skills and a real talent for making customers feel special.
• Be a fantastic multi-tasker.
• Be able to use your initiative to solve problems and create solutions that delight our customers.
• Be good with words and numbers, and pay strong attention to detail.
• Be supportive, respectful, and courteous to all your new colleagues.

Job description

LV= Life and Pensions is recruiting a Customer Service Representative to join the Reconnections team on a permanent basis, with a 9‑month fixed‑term contract in Protection Existing Business. The role is based in Bournemouth with hybrid working after an initial training period of six months, and a competitive salary and benefits package.

You will support customers mainly by phone or email, providing care and clear communication during what can be difficult times, while you learn systems and