Compassionate Customer Service Rep – Hybrid

LV= Life & Pensions; Winterslow; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

26 days' holiday

Buy/sell up to five days holiday

Annual bonus scheme

Cycle to work scheme

Pension with employer match up to 14%

Discount on life products for you and

On-site free parking

Coffee lounge

Free tea and coffee facilities

Book-swap scheme

On-site mental health first aiders and

Job summary

LV= Life & Pensions in Bournemouth is seeking a Customer Service Representative for a permanent role (and a 9 months FTC) in our Reconnections and Protection Existing Business teams. The role focuses on delivering compassionate support to customers contacting us by phone or email, handling queries with care and processing policy details.

You will join a busy team, receive thorough training, and contribute to a supportive culture that values every customer and colleague.

Qualifications

• Experience of providing outstanding customer service, whether that's in retail, hospitality, or perhaps healthcare
• Be a team player who enjoys working with others
• Be compassionate and caring
• Have great communication skills and a real talent for making customers feel special
• Be a fantastic multi-tasker
• Be able to use your initiative to solve problems and create solutions that delight our customers
• Be good with words and numbers, and pay strong attention to detail
• Be supportive, respectful, and courteous to all your new colleagues

Responsibilities

• Youll maintain contact with our customers, predominantly via telephone communication or by email
• You may be dealing with customers who are making claims on existing policies, meaning that some people you speak to will be bereaved and in need of our compassion and care
• Our team is massively supportive and youll be trained and mentored to know the systems and processes inside out, including handling tougher scenarios

Skills

Customer service

Team player

Compassionate

Communication skills

Multi-tasking

Problem solving

Attention to detail

Numerical literacy

Job description

LV= Life & Pensions in Bournemouth is seeking a Customer Service Representative for a permanent role (and a 9 months FTC) in our Reconnections and Protection Existing Business teams. The role focuses on delivering compassionate support to customers contacting us by phone or email, handling queries with care and processing policy details.

You will join a busy team, receive thorough training, and contribute to a supportive culture that values every customer and colleague.