Compassionate CSR - Customer Care (Hybrid)

LV= Life & Pensions; East Burton; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

26 days holiday

Bonus scheme

Cycle to work

Pension match 14%

Staff discount

Free parking

Coffee lounge

Tea & coffee facilities

Book swap

EAP support

Job summary

LV= Life & Pensions in Bournemouth is seeking a Customer Service Representative for our Reconnections team (permanent) or a 9-month fixed-term contract in our Protection Existing Business team. The role involves regular customer contact via phone or email, handling claims on existing policies with empathy and care.

You'll join a supportive team with training and mentoring, focusing on compassionate customer interactions during challenging times, while enjoying hybrid working and a strong

Qualifications

• Experience delivering outstanding customer service in retail, hospitality, or healthcare.
• Team player who works well with others.
• Compassionate, caring and empathetic demeanor.
• Strong communicator who makes customers feel valued.
• Excellent multi-tasking abilities and initiative.
• Able to solve problems and create practical solutions.
• Good at words and numbers with attention to detail.
• Respectful and supportive to colleagues.

Responsibilities

• Maintain contact with customers primarily by phone or email.
• Assist customers making claims on existing policies with empathy.
• Deliver compassionate support during challenging life events.
• Collaborate with team to provide consistent service and improvements.
• Contribute to a positive customer experience and brand trust.

Skills

Customer service

Communication

Team player

Empathy

Multi-tasking

Problem solving

Attention to detail

Numeracy

Job description

LV= Life & Pensions in Bournemouth is seeking a Customer Service Representative for our Reconnections team (permanent) or a 9-month fixed-term contract in our Protection Existing Business team. The role involves regular customer contact via phone or email, handling claims on existing policies with empathy and care.

You'll join a supportive team with training and mentoring, focusing on compassionate customer interactions during challenging times, while enjoying hybrid working and a strong