Compassionate Customer Care Specialist – Policy Claims

LV= Life & Pensions; East Stoke CP; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

26 days' holiday

Cycle to work scheme

Employer pension matching up to 14%

On-site coffee lounge

Job summary

LV= Life & Pensions in Bournemouth is seeking a Customer Service Representative to join the Reconnections team on a permanent basis, with a nine-month fixed-term contract as part of the Protection Existing Business group. You’ll handle customer inquiries by phone or email, provide compassionate support and maintain high service standards in a busy office environment.

This role offers hybrid working with mandatory office presence in Bournemouth after an initial training period, and a competitive

Qualifications

• Experience delivering outstanding customer service across sectors (retail, hospitality, or healthcare).
• A collaborative team player who works well with others.
• Strong communication skills and ability to make customers feel valued.
• Able to multitask and handle multiple inquiries efficiently.
• Proactive problem-solving and initiative to improve outcomes.
• Attention to detail in all customer interactions.
• Respectful and courteous in all dealings with colleagues and customers.

Responsibilities

• Maintain contact with customers primarily via telephone or email.
• Handle calls, including claims on existing policies with empathy.
• Support and assist customers through challenging times with care.

Skills

Customer service

Team player

Communication

Multitasking

Problem solving

Initiative

Attention to detail

Professionalism

Job description

LV= Life & Pensions in Bournemouth is seeking a Customer Service Representative to join the Reconnections team on a permanent basis, with a nine-month fixed-term contract as part of the Protection Existing Business group. You’ll handle customer inquiries by phone or email, provide compassionate support and maintain high service standards in a busy office environment.

This role offers hybrid working with mandatory office presence in Bournemouth after an initial training period, and a competitive