Compassionate Patient Support Coordinator

HR GO Group; Harlow; Remote; GBP 23.000 - 29.000; Vollzeit

Benefits dieser Stelle

25 days annual leave

Bonus scheme on permanent contracts

Outstanding training & development

Refer a friend bonus up to £1200

Employee assistance programme

Retail discounts through rewardsportal

Zusammenfassung

HR GO Group in Harlow is seeking a Patient Liaison Coordinator to join the Patient Service team. You will handle inbound and outbound calls, manage patient enquiries, and provide compassionate telephone support with accurate data entry.

A 6-month contract with 37.5 hours per week and a shift pattern 8am-4pm, 9am-5pm, 10am-6pm. DBS check required; salary £25,935 per annum with potential for permanent placement.

Qualifikationen

• Excellent customer service skills and professional telephone manner.
• Calm, patient and empathetic approach when speaking with patients.
• Strong data entry experience with high attention to detail.
• Confident using IT systems (CRM/database/admin systems).
• Organised, reliable and able to manage a busy workload.

Aufgaben

• Handle inbound and outbound calls, delivering excellent customer service.
• Manage patient enquiries.
• Complete accurate data entry and keep patient records up to date.
• Produce written follow-ups where patients can't be reached by phone.
• Work to deadlines and service targets, escalating issues appropriately.
• Maintain confidentiality and handle sensitive information in line with data protection.

Kenntnisse

Customer service

Empathetic listening

Data entry

IT systems

Organisation

Tools

CRM systems

Jobbeschreibung

HR GO Group in Harlow is seeking a Patient Liaison Coordinator to join the Patient Service team. You will handle inbound and outbound calls, manage patient enquiries, and provide compassionate telephone support with accurate data entry.

A 6-month contract with 37.5 hours per week and a shift pattern 8am-4pm, 9am-5pm, 10am-6pm. DBS check required; salary £25,935 per annum with potential for permanent placement.