Fertility Patient Care Coordinator – Compassionate Support

London Women's Clinic; Greater London; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Leave entitlements

Life assurance

Pension plan

Nursery scheme

MyGym discounts

Staff discounts

EV car scheme

Cycle2Work

Perkbox

Wellness program

Learning & development

Job summary

JD Healthcare Group is seeking a Patient Care Coordinator to be the central contact for fertility patients, guiding them with empathy through their treatment journey. You will liaise with nurses, consultants and admin teams to ensure a smooth, supportive experience at every touchpoint, blending clear information with compassionate communication.

This full-time, onsite role in London offers 32 days leave, life assurance and a pension, plus development opportunities as you help patients navigate

Qualifications

• Exceptional communication and interpersonal skills with a warm, empathetic and patient-centred approach.
• Strong organisational and time management skills to manage multiple patient pathways and meet deadlines.
• Ability to liaise across clinical and administrative teams for a seamless patient experience.
• Proficient in Microsoft Office (Outlook, Excel, Word, Teams) and patient management systems/EMR.

Responsibilities

• Act as the primary contact for fertility patients throughout their treatment journey.
• Provide clear, relevant information to support informed decision-making and follow-up.
• Coordinate between clinical and administrative teams for a seamless patient journey.
• Develop proactive communication systems to guide patients at every stage.
• Support clinic events and occasional weekend or bank holiday cover.

Skills

Communication

Empathy

Organisational skills

Interpersonal skills

Tools

CRM platforms

EMR systems

Microsoft Office

Job description

JD Healthcare Group is seeking a Patient Care Coordinator to be the central contact for fertility patients, guiding them with empathy through their treatment journey. You will liaise with nurses, consultants and admin teams to ensure a smooth, supportive experience at every touchpoint, blending clear information with compassionate communication.

This full-time, onsite role in London offers 32 days leave, life assurance and a pension, plus development opportunities as you help patients navigate