Evening Patient Services Coordinator — Care & Coordination

Lloyds Clinical Limited; United Kingdom; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

25 days annual leave

Company bonus scheme

Training & development programmes

Refer a friend bonus

Employee assistance programme

Rewards portal

Job summary

Lloyds Clinical Limited is seeking a call centre advisor to join the patient services team, supporting treatment for patients across the UK. You will handle medication enquiries, book deliveries, and coordinate prescriptions, while sending letters to unreachable patients and updating the hospital.

A compassionate telephone manner and empathy are essential. The role requires working the 13:00–21:00 shift, contributing to a best-in-class customer service experience for patients and healthcare

Qualifications

• Excellent telephone manner and caring nature for patient interactions.
• Ability to liaise with vulnerable individuals over the phone.
• Capacity to work to tight deadlines and meet targets.

Responsibilities

• Handle enquiries regarding medication and patient questions.
• Book deliveries and coordinate prescriptions for patients.
• Send letters to patients when contact is unsuccessful and update hospital teams.

Skills

Telephone manner

Customer service

Empathy

Attention to detail

Deadline-driven

Job description

Lloyds Clinical Limited is seeking a call centre advisor to join the patient services team, supporting treatment for patients across the UK. You will handle medication enquiries, book deliveries, and coordinate prescriptions, while sending letters to unreachable patients and updating the hospital.

A compassionate telephone manner and empathy are essential. The role requires working the 13:00–21:00 shift, contributing to a best-in-class customer service experience for patients and healthcare