Patient Liaison Coordinator

HR GO Recruitment; Harlow; Híbrido; GBP 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous annual leave

Hybrid working

Employee Assistance Programme

Training & development

Birthday/celebration leave

Staff discounts

Descripción de la vacante

HR GO Recruitment is seeking Patient Service representatives in the UK to join a healthcare support team. You will handle calls, perform accurate data entry, and provide compassionate telephone support with a calm, patient manner.

The role offers hybrid working, 37.5 hours, flexible shifts, and opportunities for training, with a bonus scheme and wellbeing benefits.

Formación

• Excellent customer service skills and calm, patient telephone manner.
• Proven data entry experience with high accuracy and attention to detail.
• Experience in healthcare or clinical administration is advantageous.

Responsabilidades

• Handle inbound and outbound calls delivering great service.
• Complete accurate data entry and keep patient records up to date.
• Produce written follow-ups when patients cannot be reached by phone.
• Work to deadlines and service targets, escalating issues when needed.
• Maintain confidentiality and handle sensitive information per data protection.

Conocimientos

Customer service

Data entry

Telephone support

Empathy

Attention to detail

Descripción del empleo

Hours: 37.5hr per week (available shifts 8am - 4pm, 9am - 5pm, 10am - 6pm) Every other Saturday will be require cover.

Our client is looking for people to join their Patient Service team. You'll need excellent customer service skills, proven data entry experience, and provide compassionate telephone support with a calm, patient manner. A basic DBS check will be required for this role.

Key responsibilities

• Handle inbound and outbound calls, delivering excellent customer service
• Complete accurate data entry and keep patient records up to date
• Produce written follow-ups (e.g., letters) where patients can't be reached by phone
• Work to deadlines and service targets, escalating issues appropriately
• Maintain confidentiality and handle sensitive information in line with data protection
• Excellent customer service skills and professional telephone manner
• Calm, patient and empathetic approach when speaking with patients, including vulnerable individuals
• Strong data entry experience (accurate, with high attention to detail)
• Organised, reliable and able to manage a busy workload
• Experience in healthcare, patient services or clinical administration
• 25 days annual leave plus bank holidays
• Company bonus scheme - on permanent contracts
• Outstanding training & development programmes
• Up to £1200 refer a friend bonus
• Full support from our employee assistance programme including a health and well-being app
• Savings and discounts at multiple retailers through our rewards portal

Perks and Benefits Generous annual leave, plus public holidays based on location. Extra annual leave for your birthday or an alternative celebration day. Access to an Employee Assistance Programme (EAP) Pension plan with contributions from Mauve Group (where applicable). Opportunities for professional growth via Mauve Academy - our learning portal. Annual training allowance for career development. Hybrid working environment, with home setup allowance (where applicable). Optical benefits (£155/€180 toward eye tests, glasses, and lenses). Exciting opportunities, including domestic/international travel, team meet-ups, and company-wide events.