Patient Administration Co-Ordinator

HR GO Recruitment; Margate; On-site; GBP 15,000 - 19,000; Part time

Job summary

Kent and Medway NHS and Social Care Partnership Trust is seeking a Patient Administration Coordinator to provide essential administrative support across inpatient and community services. You will assist clinical teams and act as a main point of contact for patients, families, carers and staff, ensuring efficient handling of records and referrals.

Working 21 hours per week with a 3-day pattern to be discussed at interview, this role offers meaningful work in a supportive healthcare environment,

Qualifications

• Strong administrative and organisational skills.
• Empathy, discretion and compassion when supporting patients and families.
• Confident using IT systems and databases.
• Excellent communication and interpersonal skills.
• Ability to manage competing priorities and work accurately under pressure.
• Enjoy working as part of a team and providing excellent customer service.

Responsibilities

• Act as a key contact for patients, carers, volunteers and healthcare professionals.
• Maintaining accurate patient records and updating information across multiple systems.
• Supporting patient pathways and ensuring administration processes are completed efficiently.
• Organising meetings, preparing minutes, and coordinating actions.
• Managing incoming and outgoing correspondence and general office administration.
• Supporting inpatient wards with telephone enquiries, transport arrangements, and administrative tasks.
• Coordinating sensitive post-death administration processes with compassion and professionalism.
• Processing referrals, booking appointments, and supporting community patient services.

Skills

Administrative skills

IT systems

Communication skills

Teamwork

Job description

Hours: 21 hours per week (3 days to be discussed at interview stage)

Make a Difference Every Day

Are you an organised and compassionate administrator who can demonstrate empathy, discretion, and professionalism in sensitive situations?

We're looking for a

Patient Administration Coordinator to provide essential administrative support to our client's multidisciplinary clinical teams across inpatient and community services. This is a rewarding opportunity to play a key role in supporting patients, families, carers, clinicians, and volunteers while helping to deliver outstanding patient care.

About the Role

Reporting to the Patient Administration Team Leader, you'll help ensure the smooth running of patient services by:

• Acting as a key point of contact for patients, carers, volunteers, and healthcare professionals.
• Maintaining accurate patient records and updating information across multiple systems.
• Supporting patient pathways and ensuring administration processes are completed efficiently.
• Organising meetings, preparing minutes, and coordinating actions.
• Managing incoming and outgoing correspondence and general office administration.
• Supporting inpatient wards with telephone enquiries, transport arrangements, and administrative tasks.
• Coordinating sensitive post-death administration processes with compassion and professionalism.
• Processing referrals, booking appointments, and supporting community patient services.

About You

You will:

• Have strong administrative and organisational skills.
• Demonstrate empathy, discretion, and compassion when supporting patients and families.
• Be confident using IT systems and databases.
• Have excellent communication and interpersonal skills.
• Be able to manage competing priorities and work accurately under pressure.
• Enjoy working as part of a team and providing excellent customer service.

Why Join Our Clients Team?

Make a genuine difference to patients and their families.

Work within a supportive and dedicated healthcare team.

Develop your skills in a meaningful and rewarding role.

Enjoy 3 days a week working pattern and a healthy work-life balance.

Kent and Medway NHS and Social Care Partnership Trust