Compassionate Patient Services Coordinator

NHS; Norwich; On-site; GBP 22,000 - 28,000; Full time

Job summary

A health service provider in Norwich is seeking a Patient Services Coordinator to provide compassionate care and manage administrative tasks. This full-time role includes responsibilities such as signposting patients, managing appointments, and providing excellent customer service. Applicants should possess strong communication and interpersonal skills, with a focus on kindness. Opportunities for professional development in roles like clinical coding and wellbeing champion are available.

Benefits

Supportive workplace

Opportunities for professional growth

Regular social events

Qualifications

• Previous experience in a healthcare or administrative role is preferred but not required.
• Strong communication and interpersonal skills, with a focus on kindness and empathy.
• Excellent organizational abilities and attention to detail.
• Proficiency in using computer systems; experience with SystmOne is a plus.
• A genuine passion for patient care and a willingness to be a team player.

Responsibilities

• Signpost patients to the best service for their need.
• Book and manage appointments using the clinical system.
• Greet patients warmly and create a welcoming atmosphere.
• Manage incoming calls and inquiries, providing accurate information and assistance.

Skills

Communication skills

Interpersonal skills

Organization

Empathy

Basic IT skills

Tools

SystmOne

Footfall

Job description

A health service provider in Norwich is seeking a Patient Services Coordinator to provide compassionate care and manage administrative tasks. This full-time role includes responsibilities such as signposting patients, managing appointments, and providing excellent customer service. Applicants should possess strong communication and interpersonal skills, with a focus on kindness. Opportunities for professional development in roles like clinical coding and wellbeing champion are available.