Compassionate Funeral Arranger – Part-Time Support

Co-op Group; Rugby; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Discounts on Co-op products

Pension contributions

Employee assistance programme

Virtual GP / eye tests

Career development

Team environment

Pay-as-you-earn app access

Job summary

Co-op Group in Rugby is seeking a part-time Funeralcare Assistant to support families and the funeral home team. The role involves assisting with viewing preparations, client enquiries, and day-to-day operations in a compassionate, professional manner.

Full training is provided; you’ll work 18.75 hours across Monday to Friday, with a focus on respect, safety, and community support. A friendly team and pension benefits accompany this role.

Qualifications

• Clear communication with clients and colleagues, both written and verbal.
• Ability to do basic calculations and handle cash accurately.
• Attention to regulatory policies and processes.
• Comfort with using digital systems and devices to manage records.
• Strong empathy and care when supporting grieving families.

Responsibilities

• Build and maintain positive relationships with clients and the community.
• Support clients in person and over the phone, arranging family visits and answering questions.
• Ensure the funeral home is clean, safe, and welcoming, reporting maintenance issues.
• Use digital systems to manage client documentation, funeral arrangements and invoicing.
• Refer regulated work like funeral plans to Funeral Plan Arrangers.
• Assist with manual handling of coffins and care of the deceased as trained.
• Update client management applications with timely, accurate information.

Skills

Communication

Cash handling

Attention to detail

IT skills

Empathy

Physical ability

Job description

Co-op Group in Rugby is seeking a part-time Funeralcare Assistant to support families and the funeral home team. The role involves assisting with viewing preparations, client enquiries, and day-to-day operations in a compassionate, professional manner.

Full training is provided; you’ll work 18.75 hours across Monday to Friday, with a focus on respect, safety, and community support. A friendly team and pension benefits accompany this role.