Compassionate Funeral Arranger (12-Month Contract)

Co-op; Yeovil; Presencial; GBP 15.000 - 22.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Excellent pension scheme

Staff discounts on Co-op products

Training and development

Flexible shift patterns

Descripción de la vacante

Co-op Digital in Yeovil is seeking a Funeral Arranger on a 12-month fixed-term contract. The role is part-time (18.75 hours per week) with an hourly rate of £13.47 and includes training, support, and pension benefits.

You will build relationships with clients, assist with funeral arrangements, transport and care of the deceased, and ensure the branch is welcoming and compliant. Some shifts may require role-specific physical tasks.

Formación

• No prior funeral industry experience required; full training provided.
• Duties include preparation, transportation and care of the deceased.
• Comfort with physical tasks and regulatory standards.
• Strong customer service and community-facing skills.

Responsabilidades

• build and maintain positive relationships with clients and the community
• support our clients both in person and over the phone, arranging family visits and answering client questions
• make sure that the funeral home -both inside and out — is always clean, safe, and welcoming, maintaining a professional and comforting environment for our clients, as well as reporting and recording any maintenance issue (there will be times when you’ll be the only person in branch)
• work with different digital systems and devices (computers, tablets, smartphone applications) to accurately manage client documentation, funeral arrangements and invoicing.
• make sure that all regulated work, like selling and informing clients about our funeral plans, is referred to the Funeral Plan Arrangers
• support with manual handling of coffins and assist in the care and preparation of the deceased (preparing for viewing - hair, make-up etc, moving the deceased and other general responsibilities)
• update client management applications, entering accurate and timely information to ensure records are kept up to date at all times

Conocimientos

Communication

Numerical skills

Attention to detail

IT skills

Empathy

Physical ability

Herramientas

Computers

Tablets

Smartphones

Descripción del empleo

Co-op Digital in Yeovil is seeking a Funeral Arranger on a 12-month fixed-term contract. The role is part-time (18.75 hours per week) with an hourly rate of £13.47 and includes training, support, and pension benefits.

You will build relationships with clients, assist with funeral arrangements, transport and care of the deceased, and ensure the branch is welcoming and compliant. Some shifts may require role-specific physical tasks.