Compassionate Front Desk & Patient Care

Tees, Esk and Wear Valleys NHS Foundation Trust; Sherburn; On-site; GBP 18,000 - 21,000; Full time

Job summary

Tees Esk and Wear Valleys NHS Foundation Trust is seeking a Receptionist to support the Trust's Hotel Services Team. You will interact compassionately with patients and carers and provide a comprehensive reception service, promoting a positive image of mental health care.

The role requires strong communication, good organisational skills and flexibility. Based at Lanchester Road Hospital, shifts are 07:00–20:00, including weekends, with opportunities for extra hours and ongoing quality

Qualifications

• NVQ Level 2 in Customer Service (or to be completed within agreed timescale)
• Key skills in literacy and numeracy Level 2 / GCSE in Maths and English grade C or above
• Diploma/NVQ Level 2 Business Administration

Responsibilities

• Follow defined procedures and communicate face to face and by telephone in a helpful manner.
• Demonstrate good customer service skills when dealing with potentially distressing situations.
• Based at Lanchester Road Hospital with shifts 07:00 to 20:00 including weekends.
• Be highly motivated, reliable, flexible and willing to work at short notice for possible extra hours.

Skills

Customer service

Communication

Organisational skills

Education

NVQ Level 2 in Customer Service

GCSE Maths and English (grade C or above)

Diploma/NVQ Level 2 in Business Administration

Tools

Microsoft Office

Job description

Tees Esk and Wear Valleys NHS Foundation Trust is seeking a Receptionist to support the Trust's Hotel Services Team. You will interact compassionately with patients and carers and provide a comprehensive reception service, promoting a positive image of mental health care.

The role requires strong communication, good organisational skills and flexibility. Based at Lanchester Road Hospital, shifts are 07:00–20:00, including weekends, with opportunities for extra hours and ongoing quality