Clinical Team Receptionist & Admin Coordinator

Tewv; United Kingdom; Remote; GBP 21,000 - 25,000; Full time

Job summary

Tees Esk and Wear Valleys NHS Foundation Trust is seeking a full‑time Clinical Team Administrator / Receptionist to join the North Durham Early Intervention in Psychosis Team in Chester Le Street, Durham. The role involves welcoming service users, handling calls, managing records, and supporting post/deliveries, using electronic systems, while maintaining confidentiality and professionalism.

Previous reception/clerical experience and customer service skills are essential.

Qualifications

• BTEC Diploma/Level 2 qualification or equivalent experience.
• Level 2 literacy/numeracy or equivalent; willingness to work towards Level 3 in Business and Administration.
• Experience with data entry and office tasks is essential.

Responsibilities

• Greeting service users on arrival and directing to appropriate services.
• Managing phone calls and maintaining accurate records.
• Ordering duties and assisting with post/deliveries.
• Using electronic systems to support team workloads.
• Provide calm, respectful customer service in a busy reception environment.

Skills

Data inputting

General office duties

Microsoft Office

Confidentiality

Message taking

Customer service

Education

BTEC Diploma/Level 2 or equivalent

Willingness to work towards Level 3 in Business & Administration

Tools

Microsoft Word

Excel

Outlook

Job description

Tees Esk and Wear Valleys NHS Foundation Trust is seeking a full‑time Clinical Team Administrator / Receptionist to join the North Durham Early Intervention in Psychosis Team in Chester Le Street, Durham. The role involves welcoming service users, handling calls, managing records, and supporting post/deliveries, using electronic systems, while maintaining confidentiality and professionalism.

Previous reception/clerical experience and customer service skills are essential.