Receptionist

Tees, Esk and Wear Valleys NHS Foundation Trust; Sherburn; On-site; GBP 18,000 - 21,000; Full time

Job summary

Tees Esk and Wear Valleys NHS Foundation Trust is seeking a Receptionist to support the Trust's Hotel Services Team. You will interact compassionately with patients and carers and provide a comprehensive reception service, promoting a positive image of mental health care.

The role requires strong communication, good organisational skills and flexibility. Based at Lanchester Road Hospital, shifts are 07:00–20:00, including weekends, with opportunities for extra hours and ongoing quality

Qualifications

• NVQ Level 2 in Customer Service (or to be completed within agreed timescale)
• Key skills in literacy and numeracy Level 2 / GCSE in Maths and English grade C or above
• Diploma/NVQ Level 2 Business Administration

Responsibilities

• Follow defined procedures and communicate face to face and by telephone in a helpful manner.
• Demonstrate good customer service skills when dealing with potentially distressing situations.
• Based at Lanchester Road Hospital with shifts 07:00 to 20:00 including weekends.
• Be highly motivated, reliable, flexible and willing to work at short notice for possible extra hours.

Skills

Customer service

Communication

Organisational skills

Education

NVQ Level 2 in Customer Service

GCSE Maths and English (grade C or above)

Diploma/NVQ Level 2 in Business Administration

Tools

Microsoft Office

Job description

Go back Tees Esk and Wear Valleys NHS Foundation Trust

Receptionist

The closing date is 12 October 2026

We require a friendly, positive thinking, organised and motivated individual to work as a Receptionist - within the Trusts Hotel Services Team.

The role will require you to interact compassionately with patients and carers at all times.

The role also requires you to show commitment to and participate in quality improvement activities.

You will need to promote at all times a positive image of people with mental health conditions.

The post holder is part of a team providing a comprehensive and efficient reception service for all patients, visitors and staff to the services.

You will need to be passionate and enthusiastic about patient care putting patients at the heart of everything you do.

You will be working in a multi-professional team and will need to be able to think independently and be empathetic. You will be passionate about our business, creating a culture of continuous improvement.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role

Main duties of the job

Candidates must be able to follow and work within defined procedures and have the ability to communicate face to face and by telephone in a helpful manner. You will be required to demonstrate a high level of customer service skills when dealing with potentially distressing situations. Good organisational and time management skills including ability to prioritise effectively are a must.

You will need to be passionate and enthusiastic aboutputting patients at the heart of everything you do. You will be working in a multi-professional team and will need to be able to think on the spot and be empathetic. You will be passionate about our business, creating a culture of continuous improvement.

The post holder will be based at Lanchester Road Hospital and will be required to work shifts between the hours of 07:00am and 8:00pm including weekends.

You should be highly motivated, reliable, and flexible also willing to work at short notice as there may be opportunities for extra hours.

Experience of working or volunteering in a mental health and learning disabilities environment is desirable.

Candidates must possess the following:

• NVQ Level 2 in Customer Service (or to be completed within agreed timescale)
• Key skills in literacy and numeracy Level 2 / GCSE in Maths and English grade C or above

About us

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.

Job responsibilities

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

Person Specification

• NVQ Level 2 in Customer Service (or to be completed in agreed timescale)
• Key skills in literacy and numeracy Level 2 or O Level / GCSE in Maths and English grade C or above
• Diploma/NVQ Level 2 Business Administration

Experience

• Experience of working in an administrative role
• Experience working in mental health setting

Skills & Knowledge

• Working knowledge of Microsoft Office applications (Word, Excel and Outlook)
• Understanding of confidentiality and the associated legal and policy requirements
• Must be able to follow and work within defined procedures
• Demonstrate good customer service skills when dealing with potentially distressing situations
• Ability to communicate face to face and by telephone in a helpful manner
• Demonstrate good organisational skills and time management skills including ability to prioritise effectively

Personal attributes

• Able to work in accordance with the Staff Compact and Trust Values
• Able to work flexibly and co-operatively as part of a team
• Able to remain calm and productive under pressure
• Committed to continual quality and service improvement
• Self-aware and committed to personal development
• Ability to cope with routine tasks with attention to detail
• Ability to work using own initiative and without supervision
• Committed to promoting a positive image of people with mental health conditions and learning disabilities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tees Esk and Wear Valleys NHS Foundation Trust