Administration Officer

Dudley Metropolitan Borough Council; Shrewsbury; On-site; GBP 21,000 - 24,000; Full time

Job summary

Dudley Metropolitan Borough Council is seeking a committed administrator to join the Bereavement Services team across Gornal Wood and Stourbridge Crematoria. You will provide frontline administrative support to bereavement matters, handle enquiries from the public and funeral professionals, and ensure a high standard of service with sensitivity and confidentiality.

Working in a busy office environment, you will use a variety of IT systems, manage a varied workload and maintain accurate records

Qualifications

• Experience in a busy office environment.
• Excellent communication and customer service skills.
• Confident handling enquiries from the public and professionals.
• Proficient with a range of IT systems and accurate data entry.

Responsibilities

• Provide administrative support across Bereavement Services.
• Respond to enquiries from the public and funeral professionals.
• Uphold high standards of customer service, sensitivity and confidentiality.
• Work across Gornal Wood and Stourbridge Crematoria offices to manage workloads.

Skills

Communication skills

Customer service

Administrative duties

IT skills

Education

GCSEs including English Language

Tools

Microsoft Office

Job description

Dudley Metropolitan Borough Council's Bereavement Services team is responsible for the operation of Stourbridge and Gornal Wood Crematoria, together with the Borough's eight cemeteries. We are seeking a committed and professional person to join our busy and dedicated team. In this varied role, you will provide administrative support across all areas of Bereavement Services, assisting with matters relating to burials, cremations and memorials. You will also be responsible for responding to enquiries from members of the public and funeral professionals, ensuring a high standard of customer service at all times. Based across our offices at Gornal Wood and Stourbridge Crematoria, this position offers an opportunity to work within a rewarding service that provides support to families at a sensitive and important time.

Have experience of working in a busy office environment.

• Possess excellent communication and customer service skills.
• Be confident dealing with members of the public in a professional and compassionate manner.
• Have experience of carrying out a range of administrative duties.
• Demonstrate good IT skills and the ability to work accurately with a variety of systems.
• Hold a minimum of four GCSEs (or equivalent qualifications), including English Language.

A sensitive and empathetic approach is essential, as you will be working within a service that supports bereaved families. You will be organised, reliable and able to manage a varied workload whilst maintaining high standards of accuracy and confidentiality.

About Dudley Council

It's an incredibly exciting time to work in Dudley Council as we embark on numerous multi-million pound regeneration schemes which will be real game-changers for the borough. In addition to the exciting schemes such as the Midland Metro we also have the ongoing and very serious challenges of ensuring vulnerable people across the borough receive the services they deserve. At Dudley Council we have a 'one council' ethos that builds an effective and dynamic organisation which grows the economy and creates jobs, creating a cleaner and greener place and supports stronger and safer communities. We are rightly proud to be the historic capital of the Black Country and, working with our partners, Dudley Council is also committed to looking forward and helping to deliver our borough vision of 'Forge a Future for all' www.dudleyboroughvision2030.org.uk We ensure communities influence council decisions and are committed to delivering services in partnership with communities. We provide flexible and responsive service in partnership and help communities help themselves. In joining a local authority that serves 320,000 residents you will become an integral part of a council that:

• is ready to embrace change, providing an environment in which you will be encouraged to make your mark
• is aware of its key challenges and the need for a new energy to innovate the council, in order to find cost effective ways of delivering services
• has aligned its political and managerial leadership structures and is committed to protecting, securing and transforming the lives of children, families, the vulnerable and older people
• wants borough residents to have their say through our community forums
• dedicates time to meaningful consultation and listen to the views of our residents
• is working with the community to encourage active involvement of our residents