Community Support Worker

South London and Maudsley NHS Foundation Trust; Greater London; On-site; GBP 33,000 - 37,000; Full time

Job summary

A leading community health organization in Greater London is seeking a compassionate Community Support Worker. The role involves providing practical and emotional support to adults experiencing mental health challenges. Ideal candidates will have NVQ Level 3 or equivalent and experience working in community mental health settings. You will be part of a multidisciplinary team, assisting individuals in their recovery journey and promoting their independence. Competitive salary and flexible working options are offered.

Benefits

Generous pay and pensions

Flexible working options

Career development opportunities

NHS discounts

Counselling services

Qualifications

• Experience working with individuals with mental health challenges.
• Experience in a multidisciplinary team setting.
• Ability to promote independence and dignity.

Responsibilities

• Provide practical and emotional support to service users.
• Assist with daily living skills like budgeting and meal preparation.
• Monitor mental state and escalate concerns.

Skills

Compassion

Communication skills

Active listening

Teamwork

Crisis intervention

Education

NVQ Level 3 or equivalent

Training in mental health awareness

Tools

Basic IT skills

Job description

Go back South London and Maudsley NHS Foundation Trust

Community Support Worker

The closing date is 16 December 2025

We are looking for a compassionate and motivated Support Worker to join our dynamic Community Mental Health Team. You'll be working alongside nurses, social workers, psychologists, and psychiatrists to support adults living with mental health conditions in their recovery journey. As a Community Mental Health Support Worker, you will play a vital role in supporting individuals experiencing mental health challenges within their local communities. Working as part of a multidisciplinary team, you will help service users achieve their recovery goals, maintain independence, and improve their overall wellbeing.

Main duties of the job

• Provide practical and emotional support to service users in their homes and community settings.
• Assist service users to develop their daily living skills, including budgeting, cooking, and accessing local services.
• Support care planning and recovery-focused interventions alongside other members of the multidisciplinary team.
• Encourage engagement in social, educational, and vocational activities.
• Monitor service user mental state and escalate concerns as appropriate.
• Promote independence, dignity, and choice in all aspects of care.
• Work within a multidisciplinary community mental health team, contributing to team discussions.

About us

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It's important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer

Some of our benefits are highlighted here:

Generous pay, pensions and leave,we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.

Work life balance,flexible working and support a range of flexible options, such as: part-time working and job sharing.

Career development,There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes

Accommodation,our staff benefits from keyworker housing available which is available on selected sites

NHS discounts,with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.Other benefits include:

Counselling services

Long service awards

Cycle to work scheme

Season ticket loan

Job responsibilities

We are seeking a compassionate, proactive, and motivated Community Mental Health Support Worker to join our dynamic multidisciplinary team. This role is pivotal in supporting adults living with mental health conditions to achieve their recovery goals, maintain independence, and enhance their overall wellbeing. You will work collaboratively with nurses, social workers, psychologists, psychiatrists, and other professionals to deliver person-centred care within community settings.

The ideal candidate will have a genuine passion for mental health, excellent communication skills, and the ability to build trusting relationships with service users. You will empower individuals to develop practical life skills, engage in meaningful activities, and access community resources that promote recovery and resilience.

Key responsibilities:

Direct Support & Engagement

• Provide practical and emotional support to service users in their homes and community environments.
• Assist individuals in developing daily living skills such as budgeting, meal preparation, and household management.
• Encourage participation in social, educational, and vocational activities to reduce isolation and promote inclusion.

Recovery Planning & Monitoring

• Contribute to care planning and implement recovery-focused interventions in collaboration with the multidisciplinary team.
• Monitor service users mental health and wellbeing, promptly escalating concerns to clinical staff.
• Support service users in setting and achieving personal recovery goals.

Advocacy & Empowerment

• Promote independence, dignity, and choice in all aspects of care.
• Assist service users in accessing local services, benefits, and community resources.
• Advocate for service users needs and preferences within the team and wider community.

Teamwork & Communication

• Work effectively within a multidisciplinary team, attending meetings and contributing to case discussions.
• Maintain accurate and timely records in line with organisational policies and confidentiality standards.
• Communicate professionally with service users, families, and external agencies.

Compliance & Professional Standards

• Adhere to safeguarding protocols and health and safety regulations.
• Uphold organisational values and equality, diversity, and inclusion principles.
• Participate in training, supervision, and continuous professional development activities.

Person Specification

Qualifications

• NVQ Level 3 or equivalent mental health experience
• Training in mental health awareness or recovery focused approaches

Experience

• Experience working with individuals with mental health
• Experience working in a multidisciplinary team
• Experience working in a role supporting individuals with housing, finances and social issues.
• Experience working in community mental health team
• Experience working with service users and carers in their own homes

Knowledge

• Understanding of mental health conditions and impact on daily live
• Ability to provide practical and emotional support to service users
• Good communication and interpersonal skills, including active listening
• Ability to promote independence, dignity and choice
• Basic IT skills for record-keeping and communication
• Knowledge of local community and resources

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

South London and Maudsley NHS Foundation Trust

£33,094 to £36,195 a year per annum inclusive of HCAs