Community Services Administrator

NHS; Burnley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare service provider is seeking a Community Services Administrator to provide comprehensive administrative support across community clinical services, including Parkinson's care and Diabetes management. The role is full-time based in Burnley, with responsibilities including liaising with GP practices, managing administrative tasks, and ensuring effective communication. Ideal candidates will have administrative experience, strong IT skills, and a commitment to continuous improvement. Salary is dependent on experience, and it is a permanent position.

Qualifications

• Administrative experience is essential.
• Understanding of accessibility standards and GDPR compliance is desirable.
• Commitment to equality, diversity and inclusion in the workplace.

Responsibilities

• Provide comprehensive administrative support across community clinical services.
• Liaising with GP practices and external partners.
• Ensure adherence to relevant protocols and governance requirements.
• Manage confidential information appropriately.

Skills

Strong IT skills

Able to work under pressure

Attention to detail

Clear communication

Team-leading experience

EMIS knowledge

Education

GCSE Grade A-C in English and Maths

Tools

Microsoft Office

Job description

Job Summary

The Community Services Administrator will provide comprehensive administrative support across community clinical services including Parkinsons, ACPPS and Diabetes.

Job Purpose

This role is full‑time and based at our HQ in Burnley. Sponsorship is not available at this time.

Main Duties and Responsibilities

• Increasing visibility and understanding of the service among patients, families, and partner organisations
• Advocating for the service to enhance engagement and uptake and organising referrals to the services
• Provide the first point of contact for patients and family members seeking support or information
• Ensuring that daily administrative tasks are appropriately allocated and monitored
• Liaising with GP practices and external partners, coordinating appointment information, responding to queries and resolving administrative issues
• Ensuring all clinical correspondence is completed and forwarded to the relevant practices in a timely manner
• Organising alternative staff cover in the event of sickness or absence
• Undertaking additional ad hoc duties as required to support service needs
• Ensuring adherence to all relevant protocols, procedures and governance requirements in relation to administrative and operational tasks
• Managing confidential information appropriately, maintaining discretion and upholding professional and ethical standards at all times
• Carrying out any additional duties as directed by the Operational Support Officer or Operations Manager
• Providing general administrative and operational support across a range of functions within the service
• Planning, organising and prioritising workload effectively to meet service expectations
• Monitoring administrative performance in line with service targets and identifying areas for improvement where appropriate
• Taking accountability for administrative staff on shift, ensuring tasks are completed to the required standard
• Organising and attending Patient Support Group sessions and workshops

Training & Development

• Fully participate in training and development, meeting any programme of ongoing support and feedback to maximise the benefit of the training and development plan

Health & Safety

• Identifying the risk involved in work activities and undertaking such activities in a way that manages those risks
• Ensuring all accidents are reported, investigated and followed up with action taken where necessary
• Maintaining training in line with local policies

Equality and Diversity

• Acting in a way that recognises the importance of people’s rights and interpreting them in a way that is consistent with current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming, non‑judgemental and respects their circumstances, feelings, priorities and rights

Quality

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
• Work effectively with individuals in other agencies to meet patients’ needs
• Effectively manage own time, workload and resources

Communication

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples’ needs for alternative methods of communication and respond accordingly

Person Specification

Essential Attributes

• Approach to work that strives for continuous improvement
• Ability to recognise own limitations and act upon them appropriately
• Ability to work strategically while managing operational priorities
• UK work permit (if required)
• DBS check (as appropriate to the role)
• Team player with a solutions‑focused mindset
• Commitment to equality, diversity and inclusion in the workplace
• Willingness to undertake further training and development as required

Qualifications

• GCSE Grade A‑C in English and Maths

Skills & Abilities

• Strong IT skills
• Able to work under pressure
• Attention to detail
• Clear communication
• Team‑leading experience
• EMIS knowledge

Experience

• Administrative experience
• Microsoft Office proficiency
• Minute taking and meeting preparation
• Experience in the public sector, healthcare or non‑profit environments (desirable)
• Understanding of accessibility standards and GDPR compliance (desirable)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employment Details

• Salary: Depending on experience, AFC LIKE, BAND 4
• Contract: Permanent
• Working pattern: Full‑time
• Reference number: B0467‑25‑0070
• Job location: Burnley Business Centre, Burnley, BB12 6HH

Employer Details

East Lancashire Alliance

Burnley Business Centre, Empire Way, Burnley, BB12 6HH

Website: https://eastlancashirealliance.co.uk/