Community Safety Operations Manager

Remedy Social Work; London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A social services organization in London is seeking an experienced Operational Manager for a 3-6 month interim assignment. The role involves leading a frontline service, managing staff, and ensuring smooth operations. The ideal candidate will have proven experience in local authority environments and a strong ability to manage partnerships and resources effectively. This position is critical for maintaining high standards of service delivery.

Qualifications

• Substantial experience managing a team in a local authority/community safety environment.
• Experience in partnership working and stakeholder engagement.
• Ability to advise on service requirements and performance indicators.

Responsibilities

• Lead planning and continual improvement of service delivery.
• Manage external contracts and produce high-level reports.
• Ensure services are innovative and responsive to needs.

Skills

Staff supervision

Performance monitoring

Analytical judgement

Service improvement

Job description

We are seeking an experienced Operational Manager for a 3-6 month interim assignment to lead and oversee a busy frontline service. This role will be responsible for ensuring the smooth day-to-day running of operations, including staff supervision, performance monitoring, service delivery, and effective resource management.

Responsibilities

• Lead the planning and continual improvement of their business area to ensure delivery of high-quality services that achieve performance against council plan priorities and partnership objectives.
• Effectively manage and monitor external contracts. Produce high-level reports to stakeholders detailing progress against work areas.
• Ensure that services offer best value, are innovative to achieve and maintain the highest standards of assured quality, and are responsive to partnership needs and service requirements.
• Demonstrate clear corporate direction, in line with the council's key priority programs to achieve effectiveness, efficiency, and economy in operation. Experience in producing statutory and other performance returns.
• Analytical judgement, policy making, high-level report writing, and agile decision making.
• Service improvement, innovation, and initiative.
• Identify opportunities, problems, or obstacles and take action to shape and implement a vision for the future.
• Lead in partnership working and understand the skills and approaches needed to maintain strong relationships to ensure effective service delivery.
• Build collaborative relationships and work with key stakeholders in a constructive manner.
• Lead and develop, motivate, and manage teams to achieve key Council and partnership priorities.
• Supervise staff and monitor performance to ensure delivery of services.
• Responsible for effective resource management and day-to-day operational control of the service.
• Ensures services are delivered in a high-profile, politically sensitive environment when required.

Qualifications

• Substantial proven experience of managing a team within a local authority/community safety environment.
• Experience of partnership working and maintaining strong relationships to ensure effective service delivery.
• Works and engages constructively with key stakeholders.
• Ability to advise senior managers on the analysis of service requirements and for the provision, review, and monitoring of performance indicators showing responsiveness, quality, efficiency, and cost-effectiveness of the business unit's services.

If you are interested in this role please send your updated CV in the first instance