Community Paediatrics: Reception and Admin Support

Bhamcommunity; Highgate; On-site; GBP 25,000 - 27,000; Part time

Benefits offered by this job

NHS terms and conditions

Relocation allowance

Retail discounts

Well-being services

Flexible working

Job summary

Birmingham Community Healthcare NHS Foundation Trust is seeking a Band 2 Receptionist/Admin Support for the Community Paediatrics service. The role involves being the first point of contact for patients, families and professionals, handling enquiries and supporting outpatient clinics.

The post requires handling patient records, processing correspondence and providing clerical support within a multidisciplinary team to ensure a professional, confidential and high-quality service throughout the

Qualifications

• Internet usage and email handling.
• Office procedures and filing.
• Clear written and spoken English.
• Excellent communication with staff and the public.
• Self-motivated with ability to prioritise work.
• Flexible to support multiple staff.

Responsibilities

• Provide administrative support to outpatient clinics, including answering telephone enquiries and relaying messages.
• Prepare, track, retrieve, file and archive patient records in line with information governance.
• Process clinical correspondence, reports and referrals with accurate patient information.
• Support clinic administration by preparing lists, arranging interpreters and handling documentation.
• Maintain and update patient records on the PAS system.
• Liaise with consultants, medical secretaries and others to support service delivery.
• Manage incoming/outgoing post and general office duties.
• Assist with routine prescription administration and correspondence as required.
• Ensure departmental procedures and NHS policies are followed.

Skills

Internet

Email

Office procedures

English

Communication

Self-motivation

Flexibility

Education

GCSEs including English and Maths

Job description

Birmingham Community Healthcare NHS Foundation Trust is seeking a Band 2 Receptionist/Admin Support for the Community Paediatrics service. The role involves being the first point of contact for patients, families and professionals, handling enquiries and supporting outpatient clinics.

The post requires handling patient records, processing correspondence and providing clerical support within a multidisciplinary team to ensure a professional, confidential and high-quality service throughout the