Receptionist

Frimley Health NHS Foundation Trust; Camberley; On-site; GBP 13,000 - 18,000; Part time

Job summary

Frimley Health NHS Foundation Trust invites applications for a Band 2 Receptionist in Paediatrics. This 24-hour-per-week role on a 12-month fixed-term contract involves front-line patient contact, supporting busy clinics and working with clinicians and administration staff to provide efficient, courteous care.

You will greet patients, assist families, promote self-check in, and maintain accurate patient details in EPIC, ensuring a smooth, professional service across the department.

Qualifications

• Friendliness and a welcoming manner.
• Customer-focused service experience desirable.
• Clear and confident communication with patients and staff.
• Ability to work well within a team in a busy reception area.

Responsibilities

• Greet patients in a pleasant, professional manner and direct them as needed.
• Encourage use of self-check in machines where available.
• Handle patient requests with respect and dignity.
• Develop positive working relationships with clinicians and administrative staff.
• Ensure blood forms are available before clinics start.
• Check and update patient details in EPIC as required.

Skills

Friendly demeanor

Customer service

Effective communicator

Team player

Professionalism

Tools

EPIC system

Job description

Band 2 Receptionist - Paediatrics 24 hours per week | 12-month Fixed-Term Contract An exciting opportunity has arisen to join the friendly and dedicated Paediatrics team at Frimley Health NHS Foundation Trust as a Band 2 Receptionist. As one of the first points of contact for our patients and their families, you will play an important role in creating a welcoming, friendly and supportive experience . You will be part of a busy team, helping our clinics run smoothly and ensuring that patients receive an efficient, professional and caring service. You will be responsible for the day-to-day reception service within the department, including welcoming and assisting patients and families, supporting busy clinics and working closely with colleagues across the Trust. A key part of your role will be developing and maintaining positive and effective working relationships with clinicians, nursing staff, Directorate administration teams and other Trust colleagues..

We are looking for someone who is:

• Friendly, approachable and welcoming
• Patient-focused, with a genuine desire to provide excellent customer service
• Organised and able to manage a busy reception environment
• A confident communicator who enjoys working as part of a team
• Professional, reliable and able to build positive relationships with a wide range of colleagues
• Committed to providing an accurate, efficient and high-quality service

To greet every patient in a pleasant, professional, and calm manner, directing the patient to the appropriate area.

To encourage patients in a polite manner to use self-check in machines where applicable, assisting as appropriate.

To deal with patients in a polite and respectful manner complying with their requests where possible and where it is not possible to deal with them with dignity and respect.

To develop and maintain effective working relationships with all Trust staff including clinicians, nursing staff and Directorate administration staff to provide an accurate, efficient, professional, and seamless service to patients and visitors.

To ensure all blood forms are available before the commencement of the clinic.

To check patient details are correct and amend or update details on EPIC, when necessary, in accordance with standards set by Information Governance.

For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.