Receptionist/ Assistant Clinic Coordinator

Royal Free London NHS Foundation Trust; Hadley; On-site; GBP 21,000 - 24,000; Full time

Job summary

The Receptionist/Assistant Clinic Coordinator at Royal Free London NHS Foundation Trust provides high-standard administrative and customer service support to paediatric patients, families and the wider multidisciplinary team. The role emphasizes accurate data capture on patient demographics and treatment records, timely entry into patient administration systems, and compliance with NHS targets.

You will work across Paediatric Administration Team, supporting Galaxy Ward and Galaxy Outpatients

Job description

The Receptionist/Assistant Clinic Coordinator is responsible for delivering a high standard of administrative and customer service support to paediatric patients, families and the wider multidisciplinary team across paediatric services.

The post holder must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data. The post holder must accurately and in a timely manner enter such information on the Trust's patient administration systems to ensure data quality, support service delivery and maintain compliance with national NHS targets and Trust standards.

The post holder must undertake effective forward planning to ensure the administrative needs of the service are met and carry out a range of effective administrative processes to support the delivery of high-quality patient care.

The post holder will work as part of the wider Paediatric Administration Team and will be expected to provide flexible cross-cover across paediatric services at Barnet Hospital and Chase Farm Hospital, including support to Galaxy Ward and Galaxy Outpatients Reception, to maintain service continuity and operational resilience during periods of annual leave, sickness absence and increased service demand.

The post holder will be responsible for managing and prioritising their own workload and working independently to meet the operational requirements of the service.

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top