Paediatrics Receptionist – Friendly Clinic Concierge

Frimley Health NHS Foundation Trust; Camberley; On-site; GBP 13,000 - 18,000; Part time

Job summary

Frimley Health NHS Foundation Trust invites applications for a Band 2 Receptionist in Paediatrics. This 24-hour-per-week role on a 12-month fixed-term contract involves front-line patient contact, supporting busy clinics and working with clinicians and administration staff to provide efficient, courteous care.

You will greet patients, assist families, promote self-check in, and maintain accurate patient details in EPIC, ensuring a smooth, professional service across the department.

Qualifications

• Friendliness and a welcoming manner.
• Customer-focused service experience desirable.
• Clear and confident communication with patients and staff.
• Ability to work well within a team in a busy reception area.

Responsibilities

• Greet patients in a pleasant, professional manner and direct them as needed.
• Encourage use of self-check in machines where available.
• Handle patient requests with respect and dignity.
• Develop positive working relationships with clinicians and administrative staff.
• Ensure blood forms are available before clinics start.
• Check and update patient details in EPIC as required.

Skills

Friendly demeanor

Customer service

Effective communicator

Team player

Professionalism

Tools

EPIC system

Job description

Frimley Health NHS Foundation Trust invites applications for a Band 2 Receptionist in Paediatrics. This 24-hour-per-week role on a 12-month fixed-term contract involves front-line patient contact, supporting busy clinics and working with clinicians and administration staff to provide efficient, courteous care.

You will greet patients, assist families, promote self-check in, and maintain accurate patient details in EPIC, ensuring a smooth, professional service across the department.