Community Housing Support Coordinator

Places for People; West of England; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Salary review yearly

Pension with matched contributions up

35 days annual leave including buy/sac

Cashback plan for healthcare costs – £

2% bonus

Training and development

Huge discounts and offers

Job summary

Places for People is seeking a Customer Support Coordinator to join our Bristol team and assist customers across our schemes with holistic housing management services. You will handle a caseload, work with other staff and external agencies, and deliver support to residents in temporary dispersed accommodation.

You will build confidence in navigating welfare and benefits systems, perform risk assessments, and coordinate repairs and maintenance with the housing team.

Qualifications

• Experience in housing management or social care is a plus.
• Ability to communicate clearly and empathetically with vulnerable customers.

Responsibilities

• Support customers with needs in temporary supported accommodation across the scheme.
• Develop and deliver support and intensive housing management services to vulnerable people.
• Sign up new customers to the service and provide welfare/benefit guidance.
• Maintain the scheme, including risk assessments and health and safety monitoring.
• Collaborate with the housing management team on repairs, voids and maintenance.

Job description

Places for People is seeking a Customer Support Coordinator to join our Bristol team and assist customers across our schemes with holistic housing management services. You will handle a caseload, work with other staff and external agencies, and deliver support to residents in temporary dispersed accommodation.

You will build confidence in navigating welfare and benefits systems, perform risk assessments, and coordinate repairs and maintenance with the housing team.