Customer Support Coordinator

Places for People; Blyth; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Pension 7% matched

35 days leave

Healthcare cashback £500/year

2% bonus scheme

Training and development

Employee discounts

Job summary

Places for People in the United Kingdom is hiring to support customers with complex needs to sustain their tenancy and live as independently as possible. You'll respond to referrals, address tenancy concerns, signpost customers to the right agencies and provide a mobile housing management service by visiting homes to ensure they are safe, secure and suitable.

Working as part of the Intensive Housing Management Team, you'll manage your own caseload, carry out assessments, signups and tenancy

Qualifications

• Social housing experience in a customer-facing role.
• Valid UK driving licence and access to your own car.
• Experience supporting customers with complex needs; tenancy management knowledge.

Responsibilities

• Support customers with complex needs to sustain their tenancy and live independently.
• Respond to referrals and address tenancy concerns; signpost to agencies.
• Provide mobile housing management by visiting homes to ensure safety and suitability.
• Manage own caseload with assessments, signups and tenancy reviews.
• Collaborate with external partners in multiagency meetings and keep records up to date.

Skills

Social housing experience

Driving licence

Independent working

Job description

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

Please note: The weekly working pattern for this role is Monday to Friday 9-5.

More about your role

In this role, you'll support customers with complex needs to sustain their tenancy and remain as independent as possible. You'll respond to referrals, address tenancy concerns, signpost customers to the right agencies and provide a mobile housing management service by visiting homes to ensure they are safe, secure and suitable.

Working as part of the Intensive Housing Management Team, you'll manage your own caseload, carrying out assessments, signups and tenancy reviews, while responding to issues such as ASB and tenancy breaches. You'll work closely with external partners through multiagency meetings, keep accurate records and support plans up to date, report safeguarding and property concerns, and contribute to key service targets including arrears, voids and relet times.

More about you

It is essential that you meet the following criteria to be eligible for an interview

• Social Housing experience within a customer facing role

• Valid UK driving licence and access to your own car

You'll have experience working in supported or social housing and will be confident supporting customers with complex needs while helping them understand and manage their tenancy responsibilities. You'll be knowledgeable about tenancy management, safeguarding, and the regulatory requirements that underpin good housing practice, and you'll be comfortable working independently across multiple schemes.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly

• Pension with matched contributions up to 7%

• Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave

• Cashback plan for healthcare costs – up to £500 saving per year

• A bonus scheme for all colleagues at 2%

• Training and development

• Extra perks including huge discounts and offers from shops, cinemas and much more