Customer Support Coordinator

Places for People Living Plus; Blyth; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Salary review annually

Pension with matched contributions to

Holiday up to 35 days

Healthcare cashback

2% Bonus scheme

Training and development

Discounts & Offers

Job summary

Places for People is seeking an experienced housing professional to support customers with complex needs, helping them sustain their tenancy and stay independent. You will visit homes, signpost to agencies, and deliver mobile housing management as part of the Intensive Housing Management Team.

You will manage your own caseload, conduct assessments, signups and tenancy reviews, handling ASB and breaches, while coordinating with partners and keeping records up to date to support service targets.

Qualifications

• Social housing experience in a customer-facing role.
• Knowledge of tenancy management, safeguarding and regulatory requirements.

Responsibilities

• Support customers with complex needs to sustain their tenancy and independence.
• Manage own caseload with assessments, signups and tenancy reviews.
• Respond to issues such as ASB and tenancy breaches; report safeguarding and property concerns.
• Collaborate with external partners via multi-agency meetings and keep records up to date.
• Contribute to targets around arrears, voids and lettings.

Skills

Social Housing Experience

Driving Licence

Customer Service

Job description

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, you could be just whowe're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

Please note: The weekly working pattern for this role is Monday to Friday 9-5.

More about your role

In this role, you'll support customers with complex needs to sustain their tenancy and remain as independent as possible. You'll respond to referrals, address tenancy concerns, signpost customers to the right agencies and provide a mobile housing management service by visiting homes to ensure they are safe, secure and suitable.

Working as part of the Intensive Housing Management Team, you'll manage your own caseload, carrying out assessments, signups and tenancy reviews, while responding to issues such as ASB and tenancy breaches. You'll work closely with external partners through multi agency meetings, keep accurate records and support plans up to date, report safeguarding and property concerns, and contribute to key service targets including arrears, voids and lettetimes.

More about you

It is essential that you meet the following criteria to be eligible for an interview

• Social Housing experience within a customer facing role
• Valid UK driving licence and access to your own car

You'll have experience working in supported or social housing and will be confident supporting customers with complex needs while helping them understand and manage their tenancy responsibilities. You'll be knowledgeable about tenancy management, safeguarding, and the regulatory requirements that underpin good housing practice, and you'll be comfortable working independently across multiple schemes.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs – up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on [e-mail].

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities