Customer Support Coordinator

Places for People Living Plus; Bristol; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Pension with matched contributions up 

35 days annual leave (including bank &

Cashback plan for healthcare costs

2% bonus scheme

Training and development

Employee discounts

Job summary

Places for People in Bristol is seeking a Customer Support Coordinator to help customers in temporary supported accommodation. You will work across schemes to deliver housing management services, provide advice on welfare/benefits, and support a vulnerable client group with a holistic, person-centred approach.

You will collaborate with housing teams and external agencies, carry out risk assessments, oversee repairs and safety, and help welcome new customers while promoting trauma-informed

Qualifications

• Experience in housing or supported accommodation is advantageous.
• Experience supporting a vulnerable client group is essential.
• Local knowledge to share with customers is beneficial.

Responsibilities

• Support customers across our schemes to ensure safe, continued accommodation.
• Collaborate with housing management and external agencies to deliver holistic services and welfare guidance.

Skills

Customer service

Communication

Empathy

Resilience

IT literacy

Tools

MS Office

CRM systems

Job description

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, you could be just whowe'relooking for! Of course, experience andtrack recordare important, butwe'remore interested in hiring someone that embodies our People Promises.That'ssomeone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading SocialEnterprise,we'rededicated to creating inclusive and thriving Communities for both our Customers and Employees.

More about your role

We are looking for a Customer Support Coordinator to join our team in Bristol to work across our scheme to support Customers who have a range of needs and are in temporary supported accommodation.Working within this scheme you will support Customers with the continued, safe provision of accommodation in our schemes.

You will be working closely with ourCustomersto develop and deliver support and intensive housing management services to vulnerable people living in temporary dispersed accommodation across the area.

The role will involve working with a small caseload of Customers, Group employees and outside agencies and professionals to deliver a holistic service that is of the highest standard. You will play a key role in signing up new Customers to the service and in providing advice and guidance with the welfare/benefit system.

You will be responsible forthe maintenance of the scheme including carrying out risk assessments and other health and safety monitoring as well as working closely with the housing management teamregardingrepairs,voidsand maintenance.

This post is subject to a satisfactory disclosure from the Disclosure and Barring Service.

More about you

Here at Places for People we are looking for someone who is asspirited as we, this is an emotive working environment, and we need our staff to be positive and supportive. You will have experience working in potentially challenging situations, resilience is a key character trait for this role. Idealyou will have local knowledge to share with our customers.

You should have a good knowledge of housing management best practice, the letting procedures and tenancy compliance. It is imperative that you havepreviousexperience supporting a vulnerable client group.

Ideally you will be a confident I.T. user who is a confident communicator that can influence in a positive manner whenrequired. A good knowledge of the benefits system would be desirable but not essential.

AtPlaces for People, we prioritise our dedication to safer recruitment. Therefore,anEnhanced with Barringcheck is mandatory for this position.

Commitment to Trauma Informed Practice

At Places for People, we are committed to creating safe and supportive environments for individuals who have experienced trauma. We understand that trauma can have a profound impact on individuals, and we are dedicated to recognising the signs and symptoms of trauma, practicing empathy and respect, and using trauma-informed language. We are also committed to providing individuals with choice and autonomy, and to working collaboratively to empower them to re-establish control of their lives.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know thatthere'salways more we can do to make you smile,that'swhy we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly

• Pension with matched contributions up to 7%

• Excellent holiday package – up to 35 days annual leave with theoptionto buy or sell leave

• Cashback plan for healthcare costs – up to £500 saving per year

• A bonus scheme for all colleagues at 2%

• Training and development

• Extraperksincluding huge discounts and offers from shops, cinemas and much more

What's next?

As part of ourcommitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on [e-mail].

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities