Customer Support Coordinator

Places for People; West of England; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Salary review yearly

Pension with matched contributions up

35 days annual leave including buy/sac

Cashback plan for healthcare costs – £

2% bonus

Training and development

Huge discounts and offers

Job summary

Places for People is seeking a Customer Support Coordinator to join our Bristol team and assist customers across our schemes with holistic housing management services. You will handle a caseload, work with other staff and external agencies, and deliver support to residents in temporary dispersed accommodation.

You will build confidence in navigating welfare and benefits systems, perform risk assessments, and coordinate repairs and maintenance with the housing team.

Qualifications

• Experience in housing management or social care is a plus.
• Ability to communicate clearly and empathetically with vulnerable customers.

Responsibilities

• Support customers with needs in temporary supported accommodation across the scheme.
• Develop and deliver support and intensive housing management services to vulnerable people.
• Sign up new customers to the service and provide welfare/benefit guidance.
• Maintain the scheme, including risk assessments and health and safety monitoring.
• Collaborate with the housing management team on repairs, voids and maintenance.

Job description

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

More about your role

We are looking for a Customer Support Coordinator to join our team in Bristol to work across our scheme to support Customers who have a range of needs and are in temporary supported accommodation. Working within this scheme you will support Customers with the continued, safe provision of accommodation in our schemes.

You will be working closely with our Customers to develop and deliver support and intensive housing management services to vulnerable people living in temporary dispersed accommodation across the area.

The role will involve working with a small caseload of Customers, Group employees and outside agencies and professionals to deliver a holistic service that is of the highest standard. You will play a key role in signing up new Customers to the service and in providing advice and guidance with the welfare/benefit system.

You will be responsible for the maintenance of the scheme including carrying out risk assessments and other health and safety monitoring as well as working closely with the housing management team regarding repairs, voids and maintenance.

This post is subject to a satisfactory disclosure from the Disclosure and Barring Service.

For more information, please download our job profile available on our website.

More about you

Here at Places for People we are looking for someone who is asspirited as we, this is an emotive working environment, and we need our staff to be positive and supportive. You will have experience working in potentially challenging situations, resilience is a key character trait for this role. Ideally you will have local knowledge to share with our customers.

You should have a good knowledge of housing management best practice, the letting procedures and tenancy compliance. It is imperative that you have previous experience supporting a vulnerable client group.

Ideally you will be a confident I.T. user who is a confident communicator that can influence in a positive manner when required. A good knowledge of the benefits system would be desirable but not essential.

At Places for People, we prioritise our dedication to safer recruitment. Therefore, an Enhanced with Barring check is mandatory for this position.

Commitment to Trauma Informed Practice

At Places for People, we are committed to creating safe and supportive environments for individuals who have experienced trauma. We understand that trauma can have a profound impact on individuals, and we are dedicated to recognising the signs and symptoms of trauma, practising empathy and respect, and using trauma-informed language. We are also committed to providing individuals with choice and autonomy, and to working collaboratively to empower them to re-establish control of their lives.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly

• Pension with matched contributions up to 7%

• Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave

• Cashback plan for healthcare costs – up to £500 saving per year

• A bonus scheme for all colleagues at 2%

• Training and development

• Extra perks including huge discounts and offers from shops, cinemas and much more