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Home Group Limited; Peterborough; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Health cash plan

Instant pay access with Stream

34 days leave (39 including bank)

Job summary

Home Group Limited in the United Kingdom is seeking a Tenancy Sustainment Coordinator to empower customers toward a better future. You will guide individuals with alcohol or substance misuse through our bespoke Home Group Achievement Programme to sustain tenancies and independence.

You’ll support clients with college sign-ups, budgeting, life skills and goal achievement, while building partnerships with external agencies.

Qualifications

• Passion to support customers to live their best life.
• Energy and drive to help customers learn new skills and improve confidence.
• Ability to work on your own initiative, stay calm under pressure and be resilient.
• Excellent customer service and communication skills; learner qualifications preferred but not essential.
• Ability to monitor your own and learner's performance.

Responsibilities

• Support a customer sign up to college and budgeting skills.
• Help customers develop practical life skills and achieve personal goals.
• Enable customers to sustain their tenancies and independence.
• Build relationships with external agencies and signpost customers to services, education, training and employment opportunities.
• Monitor and record customer progress, outcomes and wellbeing to evidence for commissioners.

Skills

Customer service

Communication

Initiative

Stays calm under pressure

Resilience

Learner qualifications (preferred)

Performance monitoring

Job description

Salary £28,300 per year plus Health Cash Plan and instant pay access with Stream

Home, a place where you belong

Unlock your potential as our Tenancy Sustainment Coordinator, empowering our customers towards a better future. You’ll use our “Home Group Achievement Programme”, a tenancy sustainment course created by us bespoke to our customers. As an inspirational coordinator, you’ll support and coach individuals who have alcohol or substance misuse needs to maintain their tenancies, foster independence and towards a better future. Be part of a transformative journey and make a real impact today!

What you’ll do

• No two days are the same!! One day you could be supporting a customer sign up to college and the next supporting with budgeting skills
• Help our customers develop practical life skills and achieve their personal goals
• Enable customers to sustain their tenancies and independence
• Build relationships with external agencies and signpost customers to services, education, training and employment opportunities
• Monitor and record customer progress, outcomes and wellbeing to evidence for our commissioners.

Fancy going home each day knowing that you have helped change our customers lives for the better? Then come and be part of one of the UK’s Great Place to Work! We can’t offer a CoS for this role

You have

• A passion to support our customers to live their best life, working collaboratively with an eye for detail.
• The energy and drive to support our customers to learn new skills and improve confidence.
• The ability to work on your own initiative, remain calm under pressure and have a resilient approach.
• Excellent customer service and communication skills and suitable learner Qualifications preferred but not essential.
• The ability to monitor your own and learner's performance.
• Vehicle owner and full driving licence are essential

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• Temporary (5 months contract), full time (37.5 hpw).
• You’ll work Monday to Friday with flexible working hours when needed, managing your own diary.
• Hybrid role based from Eastlands Peterborough.
• You need an Enhanced with barring list / Standard / Basic DBS check (we pay).

What’s in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a “me day”).
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant access to pay with Stream
• 800+ discounts on shops, holidays, days out, tech and more

Finally

For reasonable adjustments email [e-mail]. Roles can close early, so don’t delay applying. If you can’t see the Job Description at the top of this page, click APPLY to view it on our pages and find out more about us.

Proud member of the Disability Confident employer scheme