Community-Focused Funeral Co-ordinator

EAST OF ENGLAND CO-OPERATIVE SOCIETY LIMITED; Earls Colne; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

20% discount in our food stores and更多折

22 days holiday (plus bank holiday)

5% employer pension contribution

Death in service benefit

Enhanced family leave and pay

Award-winning training and apprentices

Discounts across 900+ retailers

Job summary

East of England Co-operative Society Funeral Services is looking for a Funeral Co-ordinator to be the main point of contact for clients, families and local communities. You will advise on funeral services, pre-payment plans and related services, and coordinate with funeral directors, crematoriums and ministers to fulfill client wishes.

The role requires professional, empathetic communication, reliable administration, and a willingness to engage with local projects and initiatives.

Qualifications

• Provide a professional service to clients, advising on funeral services, pre-payment plans, masonry and ancillary services
• When co-ordinating a funeral service, liaise with the Funeral Director, as well as third parties (e.g. Crematorium, Minister) to ensure that this is carried out in accordance with the client's wishes and instructions
• Efficiently complete all required administration tasks (including those required as part of financial and statutory procedures)
• Provide information about after-care services, such as our bereavement support groups
• To be responsible for the overall standard, service and compliance of the branch
• Co-ordinate and support chapel visits (either in-branch or at the local Chapel of Rest)
• Play an active role in the community, developing relationships with key stakeholders and engaging with local causes, projects and initiatives
• Great communication and interpersonal skills
• Professional and empathetic approach
• Previous administration experience
• IT literacy
• Ability to organise and prioritise own workload
• Attention to detail (in work, as well as own conduct and presentation)
• Comfortable with lone-working
• Good knowledge of the branch's local area
• Flexible to travel to other locations (as required)

Responsibilities

• Provide a professional service to clients, advising on funeral services, pre-payment plans, masonry and ancillary services
• When co-ordinating a funeral service, liaise with the Funeral Director, as well as third parties (e.g. Crematorium, Minister) to ensure that this is carried out in accordance with the client's wishes and instructions
• Efficiently complete all required administration tasks (including those required as part of financial and statutory procedures)
• Provide information about after-care services, such as our bereavement support groups
• To be responsible for the overall standard, service and compliance of the branch
• Co-ordinate and support chapel visits (either in-branch or at the local Chapel of Rest)
• Play an active role in the community, developing relationships with key stakeholders and engaging with local causes, projects and initiatives

Skills

Communication skills

Interpersonal skills

Empathy

Organisational skills

Attention to detail

Tools

IT literacy

Job description

East of England Co-operative Society Funeral Services is looking for a Funeral Co-ordinator to be the main point of contact for clients, families and local communities. You will advise on funeral services, pre-payment plans and related services, and coordinate with funeral directors, crematoriums and ministers to fulfill client wishes.

The role requires professional, empathetic communication, reliable administration, and a willingness to engage with local projects and initiatives.