Compassionate Funeral Arrangements Coordinator

East of England Co-op; Needham Market; Remote; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Competitive pay

Discounts across stores

Holiday entitlement 22 days

Pension contribution 5%

Death in service benefit

Training and apprenticeship programmes

Employee discounts across retailers

EAP and wellbeing support

Cycle To Work scheme

Job summary

East of England Co-op is seeking a Funeral Arranger in Needham Market to support families with funeral services, pre-payment plans and after-care options. You will coordinate with Funeral Directors, crematoriums and ministers to fulfil clients' wishes while handling administration and compliance.

The role emphasizes empathy, organisation and local community involvement. You will work on-site, with flexible shifts and opportunities to travel to nearby branches, supporting the branch and Head

Qualifications

• Excellent communication and people skills are essential.
• Empathetic, professional approach to clients and families.
• Previous administration experience and IT literacy.
• Ability to organise workload and meet deadlines.
• Attention to detail in all tasks and appearances.
• Comfortable with lone-working and travel to local sites.

Responsibilities

• Provide a professional service to clients, advising on funeral services, pre-payment plans, masonry and ancillary services.
• Coordinate funeral services with Funeral Director and third parties to match client wishes.
• Complete required administration tasks and financial/statutory procedures.
• Provide information about after-care services and bereavement support groups.
• Ensure branch standards, service quality and compliance.
• Coordinate chapel visits and engage with local communities and stakeholders.

Skills

Communication skills

Empathy

Administration experience

IT literacy

Organisational skills

Attention to detail

Independent working

Local area knowledge

Willing to travel

Job description

East of England Co-op is seeking a Funeral Arranger in Needham Market to support families with funeral services, pre-payment plans and after-care options. You will coordinate with Funeral Directors, crematoriums and ministers to fulfil clients' wishes while handling administration and compliance.

The role emphasizes empathy, organisation and local community involvement. You will work on-site, with flexible shifts and opportunities to travel to nearby branches, supporting the branch and Head