Compassionate Funeral Services Co-ordinator

East of England Cooperative; Colchester; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Discounts across family of businesses

23 days holiday (plus BH)

Enhanced family leave and pay

Training and apprenticeship programmes

Retail discounts

Wellbeing support services

Cycle To Work scheme

Employee recognition

Long service awards

Free remote GP service

Employee Assistance Programme

Job summary

East of England Co‑op Funeral Services is seeking a Funeral Co-ordinator in Colchester to serve clients with empathy and professionalism. You will advise on funeral services, pre-payment plans, and related arrangements, coordinating with directors and third parties to fulfil client wishes.

The role emphasizes strong communication, IT literacy, and attention to detail, with the ability to work independently and across local branches as needed.

Qualifications

• Excellent communication and interpersonal skills.
• Professional and empathetic approach.
• Experience in administration or office work.
• Proficient IT skills and familiarity with common software.
• Ability to organise and prioritise workload.
• Strong attention to detail in all tasks.
• Comfortable working alone and making decisions.
• Good knowledge of the local Colchester area.
• Willingness to travel to other branches as needed.
• Candidates will be subject to Identity, Financial and DBS checks.

Responsibilities

• Provide a professional service to clients, advising on funeral services, pre-payment plans, masonry and ancillary services
• Coordinate funeral services by liaising with the Funeral Director and third parties to meet client wishes
• Complete all required administration tasks, including financial and statutory procedures
• Provide information about after-care services, such as bereavement support groups
• Be responsible for the branch's overall standard, service and compliance
• Coordinate and support chapel visits (in-branch or at the local Chapel of Rest)
• Play an active role in the community, building relationships with stakeholders and local causes

Skills

Communication

Interpersonal skills

Empathy

Administration experience

IT literacy

Time management

Attention to detail

Lone working

Local area knowledge

Travel flexibility

DBS checks

Job description

East of England Co‑op Funeral Services is seeking a Funeral Co-ordinator in Colchester to serve clients with empathy and professionalism. You will advise on funeral services, pre-payment plans, and related arrangements, coordinating with directors and third parties to fulfil client wishes.

The role emphasizes strong communication, IT literacy, and attention to detail, with the ability to work independently and across local branches as needed.