Funeral Services Coordinator: Empathy & Community

East of England Co-op; Earls Colne; Remote; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Competitive pay

Discounts across family of businesses

22 days holiday + bank holidays

Employer pension contribution

Death in service benefit

Training & apprenticeship programmes

Employee discounts & wellbeing support

Job summary

East of England Co-op Funeral Services is seeking a dedicated Funeral Arranger to provide professional guidance to clients on funeral services, pre-payment plans, and related options. The role involves coordinating with Funeral Directors, crematoriums, and ministers to fulfil client wishes.

You will manage administration, advise on after-care services, and contribute to maintaining high branch standards while supporting local communities and events.

Qualifications

• Excellent communication and interpersonal skills.
• Professional and empathetic approach.
• IT literacy and basic admin skills.
• Ability to organize and prioritise workload.
• Attention to detail in all tasks.
• Comfortable with lone-working.
• Good knowledge of local area.
• Willingness to travel to other locations.

Responsibilities

• Provide a professional service to clients, advising on funeral services, pre-payment plans and related services.
• Coordinate funeral services with Funeral Director and external parties to meet client wishes.
• Complete administration tasks including financial and statutory procedures.
• Provide information about after-care services and bereavement support.
• Ensure branch standards, service and compliance are maintained.
• Coordinate and support chapel visits and community engagements.

Skills

Communication

Empathy

IT literacy

Organization

Attention to detail

Lone-working

Local knowledge

Travel flexibility

Job description

East of England Co-op Funeral Services is seeking a dedicated Funeral Arranger to provide professional guidance to clients on funeral services, pre-payment plans, and related options. The role involves coordinating with Funeral Directors, crematoriums, and ministers to fulfil client wishes.

You will manage administration, advise on after-care services, and contribute to maintaining high branch standards while supporting local communities and events.