Funeral Arranger

East of England Co-op; Claydon; Vor Ort; GBP 22.000 - 28.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Employee discounts

Zusammenfassung

East of England Co-op Funeral Services is looking for a compassionate Funeral Co-ordinator to support clients and families with funeral services, pre-payment plans, masonry and related services. You will work closely with Funeral Directors and third parties to deliver personalised arrangements in line with client wishes.

The role involves administration, community engagement, and providing bereavement support information, with a flexible approach to shifts and local travel as needed.

Qualifikationen

• Empathy and strong people skills
• Excellent IT literacy
• Organised with attention to detail
• Comfortable with lone-working
• Flexible to travel to other locations

Aufgaben

• Provide a professional service to clients advising on funeral services, pre-payment plans, masonry and ancillary services
• Coordinate with Funeral Director and third parties to ensure services meet client wishes
• Complete all administration tasks including financial and statutory procedures
• Provide information about bereavement support services
• Ensure branch standards, service quality and compliance
• Coordinate chapel visits and engage with local communities and stakeholders

Jobbeschreibung

We have provided Funeral Services to clients and families across the East of England for over 90 years. We know that our Funeral Co-ordinators are the 'heartbeat' of this service as the main point of contact for our clients, families, and local communities. You will also need to demonstrate the same professionalism when advising on other services, such as pre-payment plans and masonry. We will fully support you in engaging with local projects and supporting important causes, helping you to establish the East of England Co-op Funeral Services and you, as an individual, in the community; our colleagues regularly tell us how rewarding this is! Whilst previous experience of Funerals would be desirable, this isn't essential; we're more interested in hearing from individuals who can demonstrate that they have the personality, empathy and people skills suited to this environment. We are truly local, so whatever experience you bring to this role, you can be reassured that you will be fully supported by nearby branches and Head Office colleagues, as well as your line manager.

What you'll be doing

• Provide a professional service to clients, advising on funeral services, pre-payment plans, masonry and ancillary services
• When co-ordinating a funeral service, liaise with the Funeral Director, as well as third parties (e.g. Crematorium, Minister) to ensure that this is carried out in accordance with the client's wishes and instructions
• Efficiently complete all required administration tasks (including those required as part of financial and statutory procedures)
• Provide information about after-care services, such as our bereavement support groups
• To be responsible for the overall standard, service and compliance of the branch
• Co-ordinate and support chapel visits (either in-branch or at the local Chapel of Rest)
• Play an active role in the community, developing relationships with key stakeholders and engaging with local causes, projects and initiatives. Great communication and interpersonal skills
• Professional and empathetic approach
• Previous administration experience
• IT literacy
• Ability to organise and prioritise own workload
• Attention to detail (in work, as well as own conduct and presentation)
• Comfortable with lone-working
• Good knowledge of the branch's local area
• Flexible to travel to other locations (as required)
• Please be aware all successful candidates will be subject to Identity, Financial and DBS Checks. Hear about our roles from our team, they will talk you through what it's like to work for the East of England Co-op Funeral Services.

Benefits

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme
• Enhanced on statutory terms, subject to service criteria.

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.