Community Communications Officer

Severn Trent; Warwick; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading utility company in the UK is seeking a Community Communications Officer for a 12-month fixed term contract. This role involves managing customer engagement and stakeholder communications while ensuring a proactive approach to local issues like water quality. The ideal candidate will have strong communication and customer management skills, a Full UK Driving License, and a willingness to travel. Benefits include 28 days holiday, a car allowance, and a leading pension scheme.

Benefits

28 days holiday plus bank holidays

Car allowance

Annual bonus scheme

Leading pension scheme

Dedicated training and development

Electric vehicle scheme

Family friendly policies

Two volunteering days per year

Qualifications

• Demonstrable communications and stakeholder experience.
• Previous experience managing customer communication channels.
• Ability to work in a fast-paced environment.

Responsibilities

• Plan stakeholder and customer management with project teams.
• Own the Customer Management Plan.
• Manage customer complaint and feedback processes.

Skills

Stakeholder communication

Customer management

Influencing skills

Project management

Job description

Overview

We're looking for a dynamic Community Communications Officer to join the team on a 12 month fixed term contract. You will be proactive in their engagement with customers and key stakeholders whilst utilising a range of communication and engagement channels. Working as a subject matter expert within Warwickshire you'll help manage all the customer and stakeholder communication, comms channels and day-to-day customer engagement. Focus on building a picture of localised issues our customers face such as bursts, water quality and flooding and how our capital programme will help to mitigate them. You'll also be working closely with our Community Fund and Education programme teams as well as our wider Comms family. Your key accountabilities in helping us will be:

Responsibilities

• Stakeholder and customer management planning with Severn Trent project teams and contractors
• Work closely with CCS Design and Delivery Teams to assess the impact on CMeX
• Ownership of the Customer Management Plan
• All stakeholder and customer comms (excluding Traffic Management)
• All customer comms channels - including letters, webpages, press releases, community engagement, public exhibitions, hyperlocal marketing and social media and internal comms
• Provide regular updates to project teams, local County Comms Group and the wider Comms teams
• Be subject matter expert in one or more counties within the Severn Trent region
• Management of customer complaint process and end of scheme customer feedback process
• Management of Severn Trent's brand and reputation, helping to ensure a single brand strategy is used throughout the customer journey of our planned work programme
• Of course, it's important that we attract the right skill sets, and those with the right experience but we value character, positivity and a caring attitude in equal weight.

You’ll come to Severn Trent with demonstratable communications and stakeholder experience as well as previous experience of managing customer communication channels. You'll have strong influencing and customer management skills as well as a customer‑centric thinking and the ability to work in a fast‑paced environment. Due to the location of the planned projects it is essential for you to hold a Full UK Driving License and have both the ability and willingness to travel across our region on a regular basis.

Want to do the best work of your life? Playing your part in making a big difference to the environment and communities we serve. Our people make Severn Trent a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. Our purpose is taking care of one of life's essentials, but we're also big on making a difference, not just because we should but because we care. We want our work to bring value to our customers and improve the services we provide. By engaging with communities through hyper‑local, focussed activities, we can let our customers know what we're doing and share the benefits it will bring to them. Keeping in mind the impact our activities have on their daily lives and to take action to ensure customers are thought of and work is carried out considerately, with minimal impact.

Working here isn't just a job. You can build a career at Severn Trent. We'll reward you for it, too. We have a range of benefits that recognise great work, and award‑winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live. With that in mind, here are just some of our favourite's perks that you'll get being part of the Seven Trent family:

Benefits

• 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Car Allowance of £3,360
• Annual bonus scheme (of up to £2,250 per annum based on company performance)
• Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our 'Academy'
• Electric vehicle scheme and retail offers
• Family friendly policies (including, a year off fully paid maternity and adoption leave)
• Two volunteering days per year